Program Director, Freestanding ER and Urgent Care

Intuitive Health•Sellersburg, IN

10d•Onsite

About The Position

The Program Director will oversee and manage facility-level operations for Freestanding Emergency Room and Urgent Care Hospital Outpatient Departments. This role involves complete P&L responsibility, integration of operations with hospital departments, coordination of provider activities, and ensuring operational procedures are consistently maintained. The Director will provide leadership and motivation to foster a patient-oriented customer service culture, manage facility operational metrics, and coordinate with hospital partners for clinical recruitment and training. They will also serve as a cultural champion, manage facility department leadership staff, and participate in regulatory and accreditation preparedness. Additionally, the role involves participation in local marketing activities, ensuring compliance with all relevant policies and regulations, promoting the value proposition of Intuitive Health, and maintaining positive relationships with hospital partner leadership. The Director will participate in budget development, manage the customer service experience, and drive volume and center-level growth.

Requirements

RN license
At least 5 years of experience as an RN
At least 3 years of some type of healthcare leadership experience
Bachelor’s degree required
Minimum of 7 years’ experience within the healthcare sector
Minimum of 3 years' experience in healthcare management required
Solid understanding of Healthcare Operations
Solid understanding of hospital-based reimbursement, including the interplay of documentation, coding, billing, and collections.
Strong, clear, and precise verbal and written communication skills
Strong communication & relationship management skills
Ability to work collaboratively across multiple organizations
Highly motivated individual with demonstrated initiative, independence, and curiosity
Self-driven, with an ability to work well under pressure and respond to shifting priorities
Ability to manage multiple projects simultaneously

Nice To Haves

Master's/MBA preferred
RN license preferred
experience with multi-site management is preferred
Alignment with our core values and ability to lead through servant leadership

Responsibilities

Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department
Complete P&L responsibility for the facility(s)
Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
Coordination and integration of Provider activities in concert with the Medical Director
Ensure operational procedures are consistently maintained in facility
Provide leadership and motivation to maintain patient oriented customer service culture
Responsible for maintaining facility operational metrics in accordance with benchmarks set
Coordination with hospital partner for clinical recruitment and training
Serve as cultural champion facility(s)
Management of facility department leadership staff for facility(s)
Participate in regulatory and accreditation preparedness and survey process
Participation in local marketing activities
Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship.
Maintain a positive and engaged relationship with the hospital partner leadership team.
Participate in the budget development process with the Regional Vice President and Joint Operating Committee.
Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.
Responsible for volume and center level growth.