Program Director, Energy Training

Research Foundation of The City University of New York•New York, NY

1d•$115,000 - $130,000•Hybrid

About The Position

The CUNY SPS Office of Innovative Learning Solutions (ILS) seeks an experienced and detail-oriented learning and development professional to join our training team in the role of Program Director. This role will be an integral part of the Energy Training team that manages the design, development, delivery, and administration of relevant learning programs on behalf of the Department of Citywide Administrative Services’ (DCAS) Division of Energy Management. This program prepares City facilities personnel to make energy-smart decisions that assist the City of New York in meeting its greenhouse gas (GHG) emissions reduction goals. The program is designed to help facility professionals across City agencies envision and complete a learning path specifically targeted to their professional and personnel development goals. The Program Director, Energy Training has an integral role in ensuring the overall effective operation of the Training Operations and Program Effectiveness workstreams. The role leads a training team that includes a Senior Program Manager, Training Operations, and a Senior Program Manager, Program Effectiveness. These roles are supported by two Learning and Development Program Specialists, a Program Coordinator, a Learning Management System (LMS) Administrator, and a Lead Data Program Analyst. The Program Director, Energy Training also supports special projects and workgroups within CUNY SPS ILS.

Requirements

Master’s Degree in adult learning, organizational development/learning, human resources management, or a related field.
8-10 years of experience designing, developing, and/or delivering training to adult learners; at least 2 of which involve management of a training team.
Demonstrated experience: Managing stakeholder relationships, including internal/external clients, business or organizational partners.
Recruiting, hiring, and supervising a diverse staff of learning professionals.
Recruiting, hiring, and evaluating Subject Matter Expert (SME) trainers/learning coaches.
Developing and managing complex project budgets.
Designing learner-centric, instructor-led, virtual, or self-directed training that results in behavior change back on the job.
Implementing a training measurement and evaluation methodology with supporting data collection processes and overseeing all contract and data reporting processes to sponsor.
Vetting and engaging vendors and other contractors.
Consulting with internal/external clients or business partners.
Ability to: Communicate effectively, both orally and in writing/email.
Work collaboratively within a team, as well as independently.
Effectively use organizational skills to manage staff and processes.
Produce work products that demonstrate an attention to detail.
Use excellent interpersonal skills in interactions with staff at all levels in the organization.
Use Microsoft Office productivity software (e.g., Microsoft Access, Excel, Outlook, PowerPoint, Project, Word, and Visio) at an intermediate proficiency level.

Nice To Haves

Prior experience: Managing Learning Management or Student Information Systems.
Delivering instructor-led training to adult learners in classroom or synchronous environment using Zoom or similar platform.
Developing asynchronous training for self-directed learning.
Using content authoring software such as Articulate Captivate or Storyline to develop e-Learning course content.
Working for a city, state, or federal government agency.
Overseeing accreditation processes, policies, and procedures.

Responsibilities

Provide leadership and vision to the staff involved in the delivery of a portfolio of instructor-led, hybrid, and virtual courses, webinars, and self-directed training to a diverse technical and non-technical audience that includes Building Operators, Engineers, Energy Managers, Facility Managers, Electricians, and other agency energy personnel.
Develop, liaise with, and manage program sponsor and related stakeholder relationships and partnerships.
Supervise two direct reports: the Sr. Program Manager Training Operations (with four staff members) and the Sr. Program Manager, Program Effectiveness (with one staff member).
Consult with client organizations on employee performance factors and support the design of learning interventions to enhance employee knowledge and skills.
Lead programmatic administration activities inclusive of budget management, procurement, personnel management, and other operational responsibilities related to overseeing grant-funded programs
Identify opportunities for process improvements and maintain documentation on standard operating procedures for all programmatic activities.
Initiate and/or support vendor partnerships for instructional design and training delivery projects.
Monitor advances in the field of Adult Learning to identify practical applications that impact the learning process, inclusive of developing and implementing new strategies that enhance employee behavior change back on the job and improve outcomes in the workplace.
Ensure programmatic compliance with ANSI/IACET standards.
Oversee the overall administration of the CE/T program to ensure the effective operation of the Training Operations and Program Effectiveness workstreams, inclusive of strategic planning, stakeholder management, and fiscal administration.
Oversee the management of training support systems that include a Learning Management System (LMS) and Student Information System.
Oversee the building of staff capacity for training delivery through the recruitment, onboarding, and professional development of technical subject matter expert instructors and coaches.
Oversee the vetting, contracting, and management of vendor partners and sub-contractors.
Oversee marketing, logistics, and registration management for the portfolio of energy training courses.
Support energy-related special projects and initiatives.
Other duties as assigned.