Program Director, Emergency and Urgent Care
About The Position
Intuitive Health pioneered the combined emergency room and urgent care model in 2008, setting a new standard for innovation and accessibility in the ambulatory care space. They partner with leading health systems nationwide to build and operate retail healthcare facilities that integrate urgent care and emergency services under one roof. This model enhances patient experience, reduces costs, and expands market presence for health systems. Intuitive Health serves over 1 million patients annually and is ranked among the top 1% of global retailers in customer satisfaction. Med Center Health is a not-for-profit integrated health system serving Southcentral Kentucky with a mission to care for people and improve the quality of life in the communities it serves. They are opening trusted emergency and urgent care services in Bowling Green in Spring 2026. This role will involve oversight and management of facility-level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Departments. Responsibilities include complete P&L responsibility, integration of operations with hospital departments, coordination of provider activities, ensuring operational procedures are maintained, providing leadership for a patient-oriented customer service culture, maintaining operational metrics, coordinating clinical recruitment and training with hospital partners, serving as a cultural champion, managing facility department leadership staff, participating in regulatory and accreditation preparedness, participating in local marketing activities, ensuring compliance with hospital policies and regulatory requirements, promoting the value proposition of Intuitive, maintaining positive relationships with hospital partner leadership, participating in budget development, managing the customer service experience, and driving volume and center-level growth.
Requirements
- RN license
- At least 5 years of experience as an RN
- At least 3 years of healthcare leadership experience
- Bachelor’s degree required
- Strong, clear, and precise verbal and written communication skills
- Strong communication & relationship management skills
- Ability to work collaboratively across multiple organizations
- Solid understanding of Healthcare Operations
- Solid understanding of hospital-based reimbursement, including the interplay of documentation, coding, billing, and collections.
- Highly motivated individual with demonstrated initiative, independence, and curiosity
- Self-driven, with an ability to work well under pressure and respond to shifting priorities
- Ability to manage multiple projects simultaneously
- Minimum of 7 years’ experience within the healthcare sector
- Minimum of 3 years' experience in healthcare management required
Nice To Haves
- Master's/MBA preferred
- RN license preferred
- Alignment with our core values and ability to lead through servant leadership
- Experience with multi-site management is preferred
Responsibilities
- Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department
- Complete P&L responsibility for the facility(s)
- Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
- Coordination and integration of Provider activities in concert with the Medical Director
- Ensure operational procedures are consistently maintained in facility
- Provide leadership and motivation to maintain patient oriented customer service culture
- Responsible for maintaining facility operational metrics in accordance with benchmarks set
- Coordination with hospital partner for clinical recruitment and training
- Serve as cultural champion facility(s)
- Management of facility department leadership staff for facility(s)
- Participate in regulatory and accreditation preparedness and survey process
- Participation in local marketing activities
- Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
- Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship.
- Maintain a positive and engaged relationship with the hospital partner leadership team.
- Participate in the budget development process with the Regional Vice President and Joint Operating Committee.
- Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.
- Responsible for volume and center level growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
