Program Director, Credible Westchester

Center for Community Alternatives • Westchester, NY

3d • Onsite

About The Position

The Director of Credible Westchester (CW) provides restorative, trauma-informed, and community-rooted leadership to a new countywide initiative serving Westchester’s most vulnerable and at-risk residents. The Director supervises a team of credible messengers—staff with lived experience in the criminal legal system—who support individuals navigating homelessness, behavioral-health challenges, substance dependence, and chronic system involvement. The Director collaborates with the Project Trainer in organizing, structuring, and implementing the training for the project. The Director also collaborates with the PQI Department in the design and implementation of the evaluation for the project. In addition to supervisory and system-level responsibilities, the Director maintains a very small, intentionally paced caseload of one to two low-needs participants. This limited caseload ensures the Director remains grounded in the lived realities of CW’s target population, models restorative engagement for staff, and maintains credibility with partners and community members.

Requirements

• Lived experience in the criminal legal system strongly preferred.
• Bachelor’s degree in social work, human services, public health, community organizing, or related field required; MSW or equivalent experience preferred.
• At least 2 years’ supervisory experience required.
• At least 5 years’ experience working with justice-impacted individuals, behavioral-health systems, homelessness, or community-based reentry services.
• Demonstrated experience implementing trauma-informed, healing-centered, or restorative justice practices.
• Strong interpersonal, communication, and team-building skills.
• Excellent organizational, administrative, and partnership-building abilities.
• Ability to navigate complex systems and maintain collaborative relationships with county agencies and community partners.
• Bilingual (English/Spanish) a plus.
• ALL APPLICANTS MUST SUBMIT COVER LETTER WITH RESUME.

Nice To Haves

• MSW or equivalent experience preferred.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Provide supervision grounded in relational accountability, deep listening, and non-punitive problem-solving.
• Support credible messengers in managing the emotional labor of working with individuals who cycle through homelessness, crisis, and repeated low-level arrests.
• Facilitate restorative supervision circles, reflective practice sessions, and healing-centered debriefs.
• Build staff capacity in trauma-informed care, crisis navigation, and culturally competent behavioral-health support.
• Ensure supervision practices honor lived experience as expertise, consistent with CW’s commitment that the program is “entirely supervised and staffed by individuals with lived experience.”
• Develop staff schedules, ensure adequate coverage, and provide ongoing coaching, training, and performance feedback.
• Ensure CW remains aligned with its stated goals: “to establish a needed hub for county agencies and nonprofits to refer their most vulnerable and at-risk populations” “to increase the efficacy of service delivery… by increasing client engagement and investment” “to utilize credible messengers to gain trust and improve access to and success with social services.”
• Oversee day-to-day operations, ensuring services are trauma-informed, culturally competent, and community-rooted.
• Maintain fidelity to CW’s design as a connector—not a duplicator—of existing county services.
• Identify emerging needs and adapt program strategies accordingly.
• Lead the cross-sector planning committee (with at least 50% lived-experience representation) and maintain it throughout the three-year pilot.
• Build and sustain partnerships with DSS, DCMH, DOCS, OMH, Legal Aid, 914 United, CCA, YSOW, and other community-based organizations.
• Develop coordinated referral pathways, shared assessment tools, and data-sharing protocols.
• Ensure CW fulfills its role as a countywide resource hub, addressing the documented challenge that high-need individuals “struggle to navigate and effectively engage with these services.”
• Create pathways for inter-agency collaboration and actively disrupt the county’s tendency toward siloed service delivery by fostering shared accountability, transparent communication, and coordinated problem-solving across systems.
• Represent CW at county meetings, interagency work groups, and community events.
• Carry a slow, intentional caseload of one to two low-needs participants to remain grounded in the lived realities of CW’s target population.
• Engage participants using restorative, trauma-informed, and dignity-centered approaches that mirror the model expected of credible messengers.
• Use this caseload to identify emerging needs, gaps in service coordination, and opportunities for system improvement.
• Maintain a caseload size that protects the Director’s bandwidth while ensuring leadership remains relational, credible, and connected to community experience.
• Monitor program deliverables and ensure CW meets or exceeds DCJS performance indicators.
• Prepare weekly, monthly, and quarterly reports for DCJS, county partners, and internal leadership.
• Collaborate with the Budget Analyst to develop and manage the program budget; oversee expenditures and purchasing.
• Manage subcontractor agreements, MOUs, and compliance documentation.
• Review staff reports and implement continuous quality improvement protocols that reflect restorative, trauma-informed principles.
• Ensure evaluation processes capture both quantitative outcomes and qualitative, narrative-based insights.
• Maintain data integrity and ensure timely completion of all reporting obligations.

Benefits

• 12 paid holidays per year
• 20 days of earned time off (ETO) for full-time staff, with the ability to use it after 90-days of employment.
• Time off is earned starting on your first day.
• 7 days of paid sick time
• Public Service Loan Forgiveness (PSLF) Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager