Credible Messenger Lead Coach
About The Position
The Credible Messenger Program builds agency, self-sufficiency, accountability, healing, and self-advocacy in system-impacted young people through credible messenger mentorship, coaching, relationship-building, and community support. The Credible Messenger Lead Coach provides direct coaching support for youth participating in the Credible Messenger Program while also supporting key elements of mentor coordination, program implementation, and training support in collaboration with the Credible Messenger Program Manager. The Lead Coach plays an important role in supporting an evolving Credible Messenger model still in development within FLY’s programming and is expected to navigate ambiguity, systems expectations, and relationship dynamics with flexibility, initiative, and strong problem-solving skills. In addition to supporting youth directly, the Lead Coach helps implement Credible Messenger trainings, supports mentor development and accountability, and assists with stipend coordination and program logistics connected to Credible Messenger participation and engagement.
Requirements
- Deep commitment to equity, social, racial, and economic justice.
- Experience building relationships with stakeholders.
- Strong youth-centered people management skills.
- Comfort navigating ambiguity within a developing program model.
- Adaptable, solutions-oriented and able to support both program building and program implementation simultaneously.
- Ability to motivate, coach and support both youth and mentors while balancing accountability, empathy, and relationship-building.
- Belief in FLY’s vision and mission and will resonate with FLY’s values: accountable, dedicated, respectful, equitable and just, loving, innovative, hopeful, and youth-centered.
Responsibilities
- Support implementation of Credible Messenger trainings, onboarding processes and coaching supports
- Provide ongoing support, guidance, reflective feedback and accountability coaching to Credible Messengers and mentors participating in the program
- Assist with coordinating mentor engagement, communication, scheduling, and participation expectations
- Support mentors in navigating youth relationship dynamics, systems challenges, boundaries, crisis situations and program expectations
- Assist in identifying emerging mentor support needs, programmatic challenges, and opportunities for continuous improvement within the evolving Credible Messenger model
- Conduct periodic shadowing and observation of Credible Messengers during youth interactions and mentoring activities to support coaching quality, reflective feedback, accountability and alignment with program expectations and restorative practices
- Support planning and facilitation of workshops, community-building activities, youth events and mentoring activities
- Assist with management and tracking of Credible Messenger stipends, participation documentation and related program logistics
- Support program outreach, recruitment, referral coordination and youth engagement efforts
- Participate in planning and debrief sessions before and after activities, workshops and youth engagement opportunities
- Support onboarding, implementation, and coordination efforts in collaboration with the Credible Messenger Program Manager
- Participate and engage in school, community and systems meetings/events to understand the needs of the community in which youth live
- Maintain positive relationships with schools, probation officers, community-based organizations and other system and community stakeholders
- Support youth participation in advocacy opportunities, leadership spaces, and community engagement activities that elevate youth voice and celebrate youth accomplishments
- Represent FLY and the Credible Messenger Program at community meetings and events as needed
- Navigate institutional and community stakeholder relationships with professionalism, adaptability and a youth-centered approach
- Compile relevant data and complete monthly, quarterly, and year-end grant reports for program funding sources
- Maintain accurate, organized and up to date records of all program and grant components
- Train and support credible messenger mentors in their roles and responsibilities for audits
- Other duties as assigned and needed.
Benefits
- Full medical dental, vision, and chiropractic healthcare
- Retirement contribution match
- 10+ PTO Days
- 12 Holiday Days
- 3-4 additional "rejuvenation days off" twice per year in July and December
- Annual Wellness Funds
- Annual Professional Development Funds
- Employee Assistance Program (paid for by FLY)
- Annual Staff Retreat, Holiday Party, End of Year Celebration, Team Off Sites, and other FLY Events.
- Customize your Work Schedule (dependent on supervisor approval based on positional and departmental needs)
- Hybrid of In-Office and Remote Work (frequency of required in-person work is dependent upon the role)
- 8 Hours of Civic Engagement
- Mileage Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
