Program Development Specialist

Zimmer US, Inc.•Detroit, MI

9d•$85,000 - $95,000

About The Position

The Program Development Specialist builds successful programs by aligning with hospital and facility stakeholders—including surgeons, operating room and other facility staff—as well as sales colleagues and local implant teams. The role onboards customers and drives utilization of Zimmer Biomet products, focusing mainly on the ROSA One Brain System. The specialist trains surgical teams and develops support plans with hospitals to launch, promote, and develop robotic programs. The position also provides onsite product demonstrations and education, performs system installations and maintenance, troubleshoots and repairs systems, and supports customer satisfaction through responsive service and clear communication. The role includes administrative and documentation responsibilities, attendance at trade shows and annual training, and support for medical education events as required. Travel is up to 80%.

Requirements

A B.S. in Engineering or an M.S. or Ph.D. in Neuro or Biological Science, with 2+ years of experience in field support, engineering, or another customer-facing function with a medical device company preferred.
Equivalent years of experience and education will be considered.
Excellent communication, organizational, and customer relations skills.
Ability to work without specific direction on daily activities.
Ability to determine one's own schedule based on business needs.
Ability to apply technical knowledge to solve varied and complex problems, including problems not previously encountered.

Nice To Haves

A proven track record of achieving strong results.
Strong interpersonal and communication skills.
Strong presentation and demonstration skills.
Field support, engineering, or other customer-facing experience with a medical device company.

Responsibilities

Lead surgical teams through training pathways to educate and train surgeons, staff, and administrators on Zimmer Biomet systems and products.
Develop support plans with hospital administrators, surgeons, and staff to launch, promote, and develop robotic programs using available tools, resources, and materials.
Provide onsite support for product demonstrations and educational initiatives to build local and regional market awareness.
Perform new system installations, preventative maintenance, troubleshooting, and repairs for installed Zimmer Biomet systems and products, following established processes.
Follow internal communication and quality assurance documentation policies.
Perform key administrative duties.
Promote customer satisfaction through timely responses to inquiries, clear and effective communication, and professional appearance.
Attend product trade shows and annual trainings as required.
Provide support for medical education events as required.