Program Department Manager

The Salvation Army USA Central Territory • Hoffman Estates, IL

10d • $60,000 - $65,000 • Hybrid

About The Position

The Program Department Manager at The Salvation Army Adult Rehabilitation Centers (ARCC) Command is a key leadership role working closely with the Director of Program. This position contributes to program development and ensures the overall success of the program. The role involves a focus on data quality, administrative support, reporting, event coordination, system management, and staff development, all while upholding The Salvation Army's mission and values.

Requirements

• Bachelor's degree in social work or a related field.
• Minimum of 2 years of experience in program management, preferably in addiction recovery or rehabilitation services.
• Knowledge of best practices in spiritual and recovery support services.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Commitment to The Salvation Army's mission and values.

Responsibilities

• Provide leadership and direction for the Adult Rehabilitation Centers program in alignment with the organization's mission and values.
• Maintain strict confidentiality in all aspects of support, especially while handling sensitive and highly personal information and data for employees and the organization.
• Provide on-call support outside of normal work hours, when necessary, for critical system/program support.
• Monitor participant progress, address concerns promptly, and ensure alignment with mission, policies, and best practices.
• Conduct regular audits and assessments to evaluate the quality and effectiveness of services.
• Ensure system integrity and manage timelines for data-related tasks.
• Oversee and maintain the Beneficiary Database System (currently ServicePoint) along with the statistical databases (currently Fox Pro and Stats Live).
• Provide lead ServicePoint and Admin training for all new ARC staff.
• Reconcile the NSS reports to the Beneficiary Management database monthly to verify accuracy.
• Manage shared program email, preparing and distributing internal and external communications.
• Handle incoming inquiries and provide information to staff and external constituents on behalf of the Program Department, following departmental approvals.
• Maintain all allocated active/inactive ServicePoint license user information and user agreements.
• Coordinate with Territorial and ARCC administrative staff regarding billing procedures for ServicePoint licenses as assigned.
• Maintain the integrity of the SIMS Anonymous database.
• Prepare regular reports summarizing program outcomes, challenges, and recommendations.
• Ensure accurate and timely documentation of participant records and program activities.
• Assist in planning and coordinating special events, working closely with the Director to align events with the mission, goals, and objectives of the ARCC.
• Collect, compile, and maintain data relevant to KPI, National Composite, Command Review, and miscellaneous requests.
• Continue development of training curriculum and materials for ServicePoint.
• Support staff development initiatives and training programs to enhance team capabilities.
• Participate on the team of System and Agency Administrators in SIMS ServicePoint for the Central Territory and act as the lead representative for the ARC Command.
• Manages the Program Department in the absence of the Director for Program.

Benefits

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager