Program Delivery Lead – Patient Experience Enablement

Humana

2d • $115,200 - $158,400 • Remote

About The Position

Become a part of our caring community Program Delivery Lead to drive the translation of patient experience insights into prioritized action and sustained performance improvement. This role owns the insight-to-action strategy, defining how survey feedback and analytics are operationalized through scalable workflows, clear accountability, and alignment with market and Stars priorities. Humana seeks a Program Delivery Lead to drive the translation of patient experience insights into prioritized action and sustained performance improvement. This role owns the insight-to-action strategy, defining how survey feedback and analytics are operationalized through scalable workflows, clear accountability, and alignment with market and Stars priorities. The Program Delivery Lead establishes the frameworks, processes, and adoption strategies that enable consistent, enterprise-wide activation of insights in partnership with transformation and operations teams. Success in this role requires strong strategic thinking, cross-functional influence, and the ability to connect data to measurable, long-term outcomes.

Requirements

• Bachelor’s degree in business, healthcare, analytics, or any field
• 7+ years of experience in strategy, operations, program management, or experience enablement
• Experience defining and operationalizing strategies that drive business outcomes
• Strong stakeholder management and cross-functional leadership skills
• Experience with performance measurement and continuous improvement

Nice To Haves

• Experience in healthcare, patient experience, or Stars programs (e.g., CAHPS, HOS)
• Experience building or scaling closed-loop feedback or insight activation models
• Master’s degree

Responsibilities

• Own and evolve the insight-to-action strategy, defining how insights are translated into consistent, measurable action across the enterprise
• Design and scale closed-loop feedback frameworks that enable consistent action across markets and provider partners
• Establish reporting and visibility standards, including dashboards, metrics, and activation expectations
• Align insight activation with market, provider, and Stars priorities to maximize business impact
• Drive adoption, accountability, and behavior change across stakeholders through clear processes and engagement
• Measure effectiveness of insight activation and continuously refine approaches to improve outcomes

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level