Program Delivery Lead

Humana • Louisiana, MO

7d • $115,200 - $158,400 • Remote

About The Position

The Program Delivery Lead manages the development, operations, and results of the Gulf South Region market performance under direction of the Regional President and Regional VP of Operations. The Program Delivery Lead works on problems of diverse scope, including but not limited to, maintaining key provider relationships, tracking and monitoring innovative pilot programs deployed in the region, and supporting the Regional President on community, state and federal government engagement aligned to Humana priorities.

Requirements

• Bachelor's Degree
• 5+ years proven program, project, and/or people leadership in an operations role
• Experience influencing leadership teams to facilitate completion of projects
• Executive level presentation and communication skills, both written and oral
• Independent thinker who can problem solve and operate autonomously
• Experience working in a role that required influence and collaboration at senior levels within the organization
• Success in developing working relationships within a highly matrixed business environment
• Experience analyzing and aggregating incomplete data from various sources to make informed recommendations
• Experience working with sensitive and confidential information
• Must live within the region (AL, TN, MS, LA) with the ability and willingness to travel up to 15% on a monthly basis

Nice To Haves

• Experience working in a leadership role in Operations within Humana

Responsibilities

• Work with Gulf South Regional President and regional leadership team to monitor strategic provider relationships needed for network adequacy, Stars performance, and market expansion.
• Help develop and refine key characteristics and data for the market provider priorities including Stars performance, utilization management performance, value-based care arrangements and snapshot of contract terms.
• Track and maintain status of pilot programs proposed or deployed in the region for the Regional President and regional leadership team, including return on investment, quality of care impacts, administrative costs, and ability to expand into additional markets.
• Monitor and track national providers with a regional footprint and monitor relationships at an enterprise level, along with regional performance.
• Serves as the operations manager for the Region and acts as the "right hand person" for the Region President.
• Works hand in hand with the Regional President to execute business reviews, market meetings, external meetings and internal strategy sessions.
• Coordinate weekly regional leadership meetings and agenda, and track follow-up items for completion.
• Coordinate regional Town Halls and other market-level presentations and events.
• Lead coordination of market responses to corporate data requests when requested by Regional President.
• Manages Market Reviews and strategy presentations.
• Manages external strategic meetings.
• Facilitates aspects of the bid process including tracking benefit changes, and tracking follow-ups.
• Additional duties as assigned by Regional President.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior