Program Data Specialist
About The Position
Way Finders is seeking a full-time Program Data Specialist to support its mission of building and advocating for a thriving region, improving the stability and economic mobility of families and individuals, and developing and managing safe, affordable housing options. The specialist assists with data development, tracking, and quality-control procedures to support compliance, and helps train staff on program rules and regulations. The role includes conducting program audits, maintaining performance and findings databases, reporting findings to management, and presenting data graphically. The specialist also advises and trains staff and community stakeholders on applicable policies and regulations, responds to information requests, supports software issue research and resolution, and builds collaborative working relationships. The position is hybrid-remote, with occasional in-office work and in-person meetings. The employee must live within commuting distance of the main office in Springfield, Massachusetts. CORI requirements apply as specified by grant requirements.
Requirements
- Two years of equivalent experience in compliance-based data work or a related role, including one year as a field specialist; a combination of experience and an Associate degree may be substituted.
- Proficiency in Excel and the full Microsoft Office suite.
- Proficiency with Microsoft Office applications and comfort learning new technologies.
- Ability to assess priorities, organize work, and operate flexibly while maintaining strong attention to detail.
- Demonstrated ability to work independently.
- Excellent interpersonal skills, including the ability to handle confidential information appropriately and effectively mentor and/or train colleagues.
- CORI, as required by grant requirements.
Nice To Haves
- Bilingual Spanish/English verbal and written skills.
Responsibilities
- Conduct audits in accordance with program policy to ensure compliance with state, federal, and program requirements.
- Maintain databases and systems to track performance and findings, and report to management.
- Manipulate database findings into graphical aids.
- Educate and advise staff on policies, procedures, regulations, community concerns, and issues.
- Assist the Program Manager in developing and implementing training materials.
- Educate and advise landlords, tenants, community groups, and others on policies, procedures, and regulations.
- Respond to requests for information from auditors, other agency departments, or funding sources.
- Establish and maintain collaborative relationships with internal staff and departments, owners, landlords, community groups, funding sources, and other departments or agencies.
- Assess priorities and operate flexibly while demonstrating analytical, organizational, and time-management skills and using independent judgment.
- Work appropriately with confidential information, collaborate with a team, and meet performance deadlines in a dynamic environment.
- Assist in researching and resolving software issues, including updates.
Benefits
- 20 days of accrued paid time off during year one.
- 15 or more holidays annually.
- Health, dental, and vision insurance options from day one.
- Educational assistance.
- Medical Reimbursement Account.
- Dependent Care Account.
- 403(b) retirement plan with employer match.
- Life insurance.
- Short-term and long-term disability insurance.
- Transportation benefits.
- Employee Assistance Program.
- Employee appreciation events.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
