Program Counselor

Trinity Health • Watson, MI

3d

About The Position

The Program Counselor helps create a safe, supportive, and inclusive environment for people experiencing homelessness. The role manages daily shelter operations, builds meaningful connections with guests, and links them to essential resources that support their transition to stable housing. Using cultural humility, professionalism, crisis response, and trauma-informed approaches, the Program Counselor responds empathetically to guests’ diverse and complex needs.

Requirements

• Bachelor’s degree in Human Services or a related field, or a high school diploma with four years of job-related experience working with people experiencing homelessness or behavioral health needs.
• Must have or obtain Peer Specialist Certification.
• Act 33, Act 34, and Act 73 clearances.
• Pre-employment drug test.

Nice To Haves

• Lived experience as a peer.

Responsibilities

• Maintain a safe and welcoming shelter environment by responding to guest needs, de-escalating conflicts, and upholding program policies.
• Build respectful, trusting relationships with guests to support their progress toward stability and housing.
• Connect guests with housing programs, street outreach, medical care, and other social safety-net services.
• Foster an inclusive space through culturally responsive practices and sensitivity to each guest’s lived experience.
• Respond to emergencies and challenging situations using effective problem-solving and trauma-informed approaches.

Benefits

• 403(b) with employer match
• Paid time off (PTO)
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays

What This Job Offers

• Job Type: Full-time