Program Coordinator - Supervisory (Madison)

Phoenix•Madison, AL

4d•Onsite

About The Position

This position is for a Program Coordinator within Community Employment and Support Services, specifically focusing on Partnerships with Industry/Supported Employment. The role is supervisory and requires a Master's degree in a related field or equivalent education and experience. The coordinator will administer the department, provide supervision and management, ensure compliance with procedures and guidelines, and oversee program operations. Key responsibilities include staff supervision, performance evaluations, managing departmental functions, developing program manuals, reporting to upper management, and participating in departmental decision-making. The role also involves providing direct services such as employment readiness training, assessment, job development, placement, and case management for individuals with disabilities. The coordinator will also serve as a facility consultant and represent the organization in the business community.

Requirements

Master’s degree from an accredited college in rehabilitation, psychology, social work, sociology, counseling, or a related discipline (a combination of equivalent education and work experience may be considered).
Minimum of three years’ experience in rehabilitation, non-profit facility, or comparable setting in the area(s) of vocational rehabilitation, mental health counseling, service delivery, or case management.
Working knowledge of the broader rehabilitation movement, CARF, Alabama Department of Rehabilitation Services, ADA, and relevant DOL guidelines.
Strong working knowledge of disability management and awareness.
Ability to supervise professional staff and to oversee the operation of a major vocational program.
Ability to supervise and critique formal departmental reporting requirements as well as compose acceptable individual reports.
Knowledge of local job markets.
Understanding of vocational implications of different disabilities.
Proficiency in Microsoft Office and ability to acquire, in a reasonable period, proficiency to operate current accounting and payroll software and any other organizational software required in the daily performance of duties.
Must be authorized for coverage under agency insurance if operating an agency vehicle, have a good driving record, a valid driver’s license, and/or the required level of personal auto insurance.
Must be able to complete a background check, per company requirements, satisfactorily.
Ability to communicate with tact and maintain confidentiality.
Adequate ability in communicating in spoken conversation – adequate volume of speech.
Adequate ability in writing/reading/mathematics.
Ability to effectively build and maintain positive working relationships with management and peers.
Strong organizational, project planning, and management experience with proven analytical and multitasking skills.
Superior listening, verbal, and written communication skills.
Proficiency in general reporting and basic case file management.
Ability for conversation, telephone use, and emergency information systems.
Ability to be independently mobile on all surfaces and in all situations.
Ability to move safely about the work area.
Ability to retrieve items from high and low areas.
Ability to perceive size, discrimination, temperature, shapes, and/or textures.
Physical stamina to work at least 8 hours per day.
Must be able to change routine positively.
Must be able to follow through on assignments independently.
Must have good organizational skills.
Must have a long attention span to listen to people, perceive real problems, and bring issues to a successful conclusion.
Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
Must possess effective oral and written communication and interpersonal skills.
Must be able to maintain confidentiality.
Must have stable work behaviors daily.
Must have adequate individual coping skills.
Must be able to maintain good work attendance.
Must be able to resolve problems, handle conflict, and make effective decisions even in emergencies.
Must be able to exercise good judgment to maintain a safe work environment.

Nice To Haves

Certified Rehabilitation Counselor, Licensed Professional Counselor, or Licensed Clinical Social Worker.

Responsibilities

Administer the department in compliance with Phoenix procedures, relevant regulatory guidelines, and program goals.
Provide overall supervision and management of the department.
Be familiar with the procedures of ADRS, CARF standards, DOL standards, and other relevant agency standards.
Be responsible for ongoing and annual written job performance evaluations on each employee supervised.
Make work assignments as appropriate and ensure staff coverage of the department.
Monitor the routine functioning of the department, including reviewing staff requests, approving purchases, approving leave, approving timesheets, monitoring reports and correspondence, and ensuring equipment maintenance.
Develop and maintain a program manual/job book defining departmental goals and objectives, services, admission criteria, intake procedures, individualized programs of service, client records, and reporting procedures.
Provide information to the Vice President of Vocational Programs for facility reporting requirements.
Participate in departmental decisions such as goals, objectives, financial management, staffing, space allocation, consumer selection, public relations, and program development.
Work with Phoenix management personnel in carrying out an ongoing public relations program.
Provide employment readiness training (group and individual), assessment, job development, job placement, and follow-up for referred persons.
Serve as a facility consultant regarding the employment readiness of program participants.
Serve as primary resource person for information on current employer needs.
Develop new and innovative ideas for the delivery and improvement of service.
Serve as an active member of the vocational services management team.
Represent Phoenix in the business community by involvement in civic and professional organizations.
Provide information as requested for various statistical requirements.
Maintain competencies as defined by the Phoenix Professional Development Plan.
Provide services in response to referral source needs and regarding internal financial requirements promptly.
Be actively involved in all marketing exercises as requested.
Provide case management services to individuals with disabilities, including service coordination and referrals to social service agencies.
Maintain contact and communication with appropriate vocational services staff to provide effective case management services.
As necessary, develop, write, and present progress reports and discharge summaries documenting performed activities.