Program Coordinator - Supervisory (Athens)

Phoenix•Athens, AL

4d•Onsite

About The Position

The Program Coordinator - Supervisory role is responsible for planning and coordinating a program and its activities, ensuring the implementation of policies and practices according to compliance standards. This role involves working professionally and promptly with referral sources to ensure service delivery meets consumer and referral source needs. The position requires organization, attention to detail, maintaining updated records, and supporting program growth and development. The Program Coordinator will administer the department in compliance with Phoenix procedures, relevant regulatory guidelines, and program goals, providing overall supervision and management of the department. They will be familiar with the procedures of ADRS, CARF standards, DOL standards, and other relevant agency standards. Responsibilities include conducting job performance evaluations, making work assignments, ensuring staff coverage, monitoring routine departmental functions, and developing a program manual. The role also involves providing information for facility reporting, participating in departmental decisions, working with management on public relations, providing employment readiness training, serving as a facility consultant, and acting as a primary resource for employer needs. The Program Coordinator will develop innovative ideas for service delivery, participate in the vocational services management team, represent Phoenix in the business community, provide statistical information, maintain professional competencies, and provide case management services. This role requires prompt service delivery in response to referral source needs and internal financial requirements, active involvement in marketing, and maintaining contact with vocational services staff for effective case management. Progress reports and discharge summaries will be developed and presented as necessary.

Requirements

Master’s degree from an accredited college in rehabilitation, psychology, social work, sociology, counseling, or a related discipline (a combination of equivalent education and work experience may be considered).
Minimum of three years’ experience in rehabilitation, non-profit facility, or comparable setting in the area(s) of vocational rehabilitation, mental health counseling, service delivery, or case management.
Working knowledge of the broader rehabilitation movement, CARF, Alabama Department of Rehabilitation Services, ADA, and relevant DOL guidelines.
Strong working knowledge of disability management and awareness.
Ability to supervise professional staff and to oversee the operation of a major vocational program.
Ability to supervise and critique formal departmental reporting requirements as well as compose acceptable individual reports.
Knowledge of local job markets.
Understanding of vocational implications of different disabilities.
Proficiency in Microsoft Office and ability to acquire, in a reasonable period, proficiency to operate current accounting and payroll software and any other organizational software required in the daily performance of duties.
Must be authorized for coverage under agency insurance if operating an agency vehicle, have a good driving record, a valid driver’s license, and/or the required level of personal auto insurance.
Must be able to complete a background check, per company requirements, satisfactorily.
Ability to communicate with tact and maintain confidentiality.
Adequate ability in communicating in spoken conversation – adequate volume of speech.
Adequate ability in writing/reading/mathematics.
Ability to effectively build and maintain positive working relationships with management and peers.
Strong organizational, project planning, and management experience with proven analytical and multitasking skills.
Superior listening, verbal, and written communication skills.
Proficiency in general reporting and basic case file management.
Must be able to change routine positively.
Must be able to follow through on assignments independently.
Must have good organizational skills.
Must have a long attention span to listen to people, perceive real problems, and bring issues to a successful conclusion.
Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
Must possess effective oral and written communication and interpersonal skills.
Must be able to maintain confidentiality.
Must have stable work behaviors daily.
Must have adequate individual coping skills.
Must be able to maintain good work attendance.
Must be able to resolve problems, handle conflict, and make effective decisions even in emergencies.
Must be able to exercise good judgment to maintain a safe work environment.

Nice To Haves

Certified Rehabilitation Counselor, Licensed Professional Counselor, or Licensed Clinical Social Worker.

Responsibilities

Administer the department in compliance with Phoenix procedures, relevant regulatory guidelines, and program goals.
Provide overall supervision and management of the department.
Be familiar with the procedures of ADRS, such as those about facility services and current fee-for-service requirements, CARF standards, DOL standards, and the standards for any other agency as might be appropriate to ensure that the department and its services follow all applicable standards.
Be responsible for ongoing and annual written job performance evaluations on each employee supervised. Make work assignments as appropriate and ensure staff coverage of the department.
Monitor the routine functioning of the department, including reviewing staff requests for equipment, approval of supply purchases, approval of staff requests for leave, approval of timesheets, monitoring appropriate departmental reports and correspondence, and ensuring equipment maintenance as required.
Develop and maintain a program manual/job book defining departmental goals and objectives, departmental services, criteria for admission to the department, departmental intake procedures, development of individualized programs of service, maintenance of client records, and reporting procedures for each program area supervised.
Provide information to the Vice President of Vocational Programs to fulfill overall facility monthly, quarterly, and annual reporting requirements.
Participate in departmental decisions such as goals, objectives, financial management, staffing, space allocation, consumer selection, public relations, and program development.
Work with Phoenix management personnel in carrying out an ongoing public relations program.
Provide employment readiness training (group and individual), assessment, job development, job placement, and follow-up for referred persons as needed to augment overall departmental capacity.
Serve as a facility consultant regarding the employment readiness of program participants.
Serve as primary resource person for information on current employer needs.
Develop new and innovative ideas for the delivery and improvement of service, being mindful of the needs of persons with disabilities and the agencies that refer them, as well as the demands of local employers.
Serve as an active member of the vocational services management team to participate in decisions affecting the department, such as the establishment of departmental goals and objectives, financial management, staffing, space allocation, consumer selection, in-service training, consultant utilization, public relations, and program development.
Represent Phoenix in the business community by involvement in civic and professional organizations.
Provide information as requested for various statistical requirements.
Maintain competencies as defined by the Phoenix Professional Development Plan.
Provide services in response to referral source needs and regarding internal financial requirements promptly.
Be actively involved in all marketing exercises as requested.
Provide case management services to individuals with disabilities, including service coordination and referrals to social service agencies within the community.
Maintain contact and communication with appropriate vocational services staff to provide effective case management services.
As necessary, develop, write, and present progress reports and discharge summaries documenting performed activities.
Other duties as assigned.