Program Coordinator - Aerospace

Accurus Aerospace•Tulsa, OK

5d•Onsite

About The Position

The Program Coordinator supports Program Managers by coordinating and monitoring customer orders throughout the manufacturing process. Working closely with Planning, Manufacturing, Engineering, Supply Chain, and Quality, the role tracks order status, identifies potential delays, supports production priorities, and helps the company meet customer delivery commitments. The Program Coordinator also communicates directly with customers to provide routine updates, respond to inquiries, and coordinate follow-up. This role requires ITAR compliance. Qualified candidates must meet the definition of a U.S. Person: a U.S. citizen, a U.S. permanent resident, or a protected person. Regular on-site attendance is required. The work takes place in both office and manufacturing shop environments, and occasional overnight travel by air or ground transportation is required. A valid driver's license and acceptable driving history are required.

Requirements

High school diploma or equivalent.
At least two years of experience in manufacturing, production coordination, scheduling, planning, customer service, program support, or a similar role.
Experience working in a manufacturing environment.
Meet the definition of a U.S. Person for ITAR compliance: U.S. citizen, U.S. permanent resident, or protected person.
Strong organizational and follow-up skills, with demonstrated attention to detail.
Ability to monitor multiple orders, priorities, and deadlines simultaneously.
Demonstrated sense of urgency and ability to escalate issues that may affect production or delivery.
Ability to read and interpret production schedules, order information, reports, and other manufacturing documentation.
Strong interpersonal skills and ability to work effectively across Manufacturing, Planning, Engineering, Quality, Supply Chain, and Program Management.
Professional verbal and written communication skills in English.
Demonstrated problem-solving skills and ability to identify potential issues before they significantly affect delivery.
Ability to work independently and recognize when decisions or issues require escalation to the Program Manager.
Commitment to confidentiality, securing customer documents and company records, and demonstrating integrity.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
ERP experience.
Ability to meet the described physical demands, with or without reasonable accommodation, including prolonged sitting and computer work; facility walking and standing; lifting, carrying, and pushing or pulling up to 50 pounds; and occasional climbing, bending, crawling, stooping, squatting, or kneeling.
Ability to work in office and manufacturing shop environments with occasional exposure to excessive noise, dust, smoke, fumes or vapors, extreme temperatures, and hazardous manufacturing equipment.
Able to travel occasionally, including overnight, by air or ground transportation.
Valid driver's license and acceptable driving history to meet insurance standards.
Successful completion of a drug screen and criminal background screening is required for all job offers; certain positions may also require an MVR, credit report, and/or medical physical examination.

Nice To Haves

Experience in aerospace manufacturing.
Experience with Infor Visual ERP.

Responsibilities

Monitor assigned customer orders and production schedules to identify upcoming requirements, potential delays, and orders needing additional attention.
Support Program Managers in tracking delivery commitments, order status, and open action items.
Communicate with internal and external customers about order status, delivery updates, and other program-related information.
Receive customer questions and requests, coordinate internal follow-up, and escalate significant concerns to the Program Manager as needed.
Follow up with Manufacturing, Planning, Engineering, Quality, Supply Chain, and other departments to obtain current order status.
Identify production constraints, schedule risks, missing information, and other issues that could affect delivery, and promptly escalate them.
Assist in expediting priority and late orders, pull-aheads, rework, and other customer-driven production requirements.
Track parts and orders through manufacturing operations and follow up on stalled or delayed work.
Help maintain accurate delivery dates, order information, notes, and related information in the ERP system.
Review open order reports, production schedules, and other program information to support timely completion of customer requirements.
Coordinate follow-up on open items from program or production meetings, customer requests, and internal discussions.
Gather information for customer status updates, including production progress, quality status, engineering actions, and anticipated completion dates.
Help coordinate documentation, certifications, shipping requirements, and other information needed to complete orders.
Participate in program, production, or scheduling meetings as requested and maintain accurate notes and action items.
Support Program Managers with reports, spreadsheets, order reviews, meeting preparation, and other administrative activities.
Maintain organized and accurate program records and protect confidential customer and company information.
Identify recurring delays, communication gaps, and process inefficiencies, and suggest opportunities for improvement.
May participate in continuous improvement initiatives such as LEAN or Six Sigma.
Perform incidental duties as required.