Program Coordinator- Oakland, CA

Cross Country•Oakland, CA

About The Position

The Program Coordinator provides operational, administrative, and customer support to ensure effective delivery of homecare services for PACE programs. The role supports caregivers (HCPs), clients, and internal teams through onboarding and offboarding, compliance tracking, communication, and client relations. The coordinator helps prepare and support caregivers, address client needs, and keep processes compliant and efficient. The position assists caregivers with onboarding, orientation, credentialing, system access, timekeeping, payroll, and schedule confirmations. It serves as a primary contact for PACE program clients, supports positive relationships with stakeholders, and follows up on client feedback. The coordinator maintains accurate caregiver and client information, supports audits and reporting, prepares client-facing communications and process documentation, and acts as a liaison among caregivers, clients, and internal departments. The position may require attendance at offsite job fairs and community events, as well as after-hours, weekend, and holiday coverage based on business needs.

Requirements

At least one year of administrative or client support experience; healthcare or staffing experience is preferred.
Strong organizational and time-management skills, including the ability to handle multiple priorities.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Knowledge of healthcare regulations and compliance standards.
Ability to maintain confidentiality and professionalism.
Experience with VMS technology or client portals.
Strong problem-solving and relationship-building abilities.
High school diploma or equivalent required.

Nice To Haves

Healthcare or staffing administrative/client support experience.
Some college education.
Bilingual skills.

Responsibilities

Assist caregivers with onboarding, orientation, credentialing, and system access.
Provide ongoing support to field staff by answering questions, resolving issues, and ensuring they have resources for successful assignments.
Maintain accurate and current caregiver credential, certification, and licensure records.
Communicate updates, policy changes, and assignment details clearly and promptly.
Support HCPs with timekeeping, payroll, and schedule confirmations.
Manage timekeeping issues such as missed punches and errors, and review timecards and corrections promptly to help prevent payment errors.
Serve as a primary contact for PACE program clients and address inquiries and concerns professionally and promptly.
Build and maintain positive relationships with internal and external stakeholders, conduct periodic client satisfaction checks, and follow up on feedback.
Document and share client-specific requirements, policies, and procedures with caregivers.
Work with the Compliance team to ensure caregivers meet regulatory, licensing, and agency standards.
Maintain and update databases, internal systems, and client portals with accurate caregiver and client information.
Support audits by ensuring complete and accurate documentation is available.
Generate, prepare, and distribute reports for internal teams and client review.
Assist with creating confirmation letters, client-facing communications, and process documentation.
Act as a liaison among caregivers, clients, and internal departments to support alignment and resolve issues.
Communicate consistently with stakeholders to support smooth service delivery.
Provide backup coverage for colleagues to maintain uninterrupted client and caregiver support.
Represent Cross Country Healthcare professionally and with integrity.
Attend offsite job fairs and community events as needed.
Provide after-hours, weekend, and holiday coverage based on business needs to coordinate staffing and maintain continuity of care.
Perform other duties as assigned.