Program Coordinator

Spartronics Watertown LLC • Watertown, SD

9d • $22 - $26 • Onsite

About The Position

As a Program Coordinator at Spartronics, you'll play a pivotal role supporting the Program Managers in customer service and management. You'll be responsible for working directly with the customers providing integration and collaboration of all departments. Also, providing guidance and support of products and services that meet and exceed the customer’s needs.

Requirements

• Associate's degree preferred
• Two (2+) years of progressive experience in customer service required
• Must be proficient in Microsoft Office
• A basic understanding of MRP processes is preferred
• Previous experience with the basic elements of a manufacturing organization preferred
• Good organizational and administrative abilities
• Possess effective written and oral communication skills
• Must be a US Citizen, Green Card Holder, Permanent Resident, Political Aslyee, or Refugee (ITAR compliant)

Responsibilities

• Assist the PM in coordinating team activities including but not limited to; new product introduction and ramp up, ensuring timely responses from various team members including corrective actions, cost reductions, process improvements, pricing and quoting, and manufacturing commitments.
• Assist in maintaining the customer action log process.
• Support the PM in developing the customer account reviews (QBR).
• Continually seek new and innovative ways to exceed customer expectations.
• Coordinate internal communication activities regarding customer delivery expectations.
• Work with the internal customer focus team to develop manufacturing ship plans, ECO cut ins, etc.
• Understand the product lead-time portfolio and its implications on the order process.
• Assist the PM in managing the existing product price change process (price affectivity, inventory revaluation, etc.)
• Assist the PM in justifying and collecting E&O (Excess & Obsolete) material issues, and delinquent A/R (Accounts Receivable).
• Assist the PM in managing all out of scope billing requirements and justifications.
• Coordinate the startup activities with the internal team to ensure problems are resolved and product is shipped to the customer’s satisfaction.
• Be a contributing member of the Customer Focus Team.
• Drive customer focused operational improvement (OTD, Quality, etc.)
• Support operations in all customer related activities.
• Coordinate internal activities to ensure the successful transition and return of RMA to the customer.
• In conjunction with the PM and sales, understand the customer’s new product(s) schedule and its implications with respect to targeted opportunities for Spartronics.
• Support the PMs as required ensuring customer satisfaction and positive relationship development between Spartronics and all customers.
• All other duties as assigned.

Benefits

• Full range of medical, dental, and vision benefits
• Medical plan options include 3 High Deductible Health Plans (HDHP) with a Health Savings Account (HSA)
• Company contributes $1000 (single) or $2000 (family) to an HSA for completing an annual Wellness Exam
• Flexible Savings Accounts for Medical, Dependent Care, and Limited Purpose (dental and vision only)
• PTO and Holiday Pay
• Company-paid life insurance and disability at 1 times your annual salary at no cost to you, with options to increase coverage amounts
• 401k with a company match of 50% to every dollar up to 6%
• Accident, Critical Illness, Hospital Indemnity, and Legal Insurance optional plans
• Employee Assistance Program
• Tuition Reimbursement
• Opportunities to grow and excel in the Electronics Manufacturing industry at a company that values promotions and learning from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree