Program Coordinator

Lutheran Community Services Northwest•Auburn, WA

4d•Onsite

About The Position

The Program Coordinator provides oversight and coordinates programming for the assigned supportive housing program. Programing will directly address guest barriers and enable a smooth transition from homelessness into the next step of housing. They work with the Program Manager to facilitate development and expansion of services and facility management through engaging in the community and building networks. Time is divided between leading shift coverage, supervising direct service staff, administrative tasks, schedule management, HMIS management and case management support. All responsibilities are conducted in a manner consistent with the spirit of the Compass mission and its philosophy of care. Located in Auburn, WA, Don’s Place is a hybrid housing program combining aspects of both Compass’ enhanced shelter and permanent supportive housing programs. It provides non-time limited emergency housing with 24/7 supportive services for adults and couples. Referrals for program participants are from Coordinated Entry for All (CEA) and the local Auburn community. In addition to supportive services, participants have access to daily meals, 24/7 staffing support, laundry, and other resources including referrals to medical and mental health services and other benefits to assist in addressing any barriers to long-term, stable housing.

Requirements

Competency in harm reduction, motivational interviewing, and trauma informed care as well as counseling, advocacy, and referral services.
Demonstrated competency in organizing and leading teams as well as coordinating, supervising, and directing the work of others.
Knowledge of program services and local resources for individuals who are experiencing homelessness and housing insecurity, as well as the ability to develop a network of providers to serve the needs of agency clients.
Ability to coordinate, supervise and direct the work of others to achieve results.
Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to clients.
Knowledge of best practices in de-escalation, crisis intervention, and stabilization skills.
Ability to follow agency policy and procedures to maintain safety and security within the facility.
Ability to enter data accurately; create log entries and case notes; prepare written reports and generate statistical reports.
Ability to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation.
Promote a team environment that values, encourages, and supports differences.
Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
Sensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientations.
Relate openly and comfortably with diverse groups of people, while valuing their differences.
Model sound interpersonal boundaries and emotional intelligence.
Manage difficult interpersonal situations effectively.
Excellent written and oral communication skills with ability to communicate effectively about technical problems and solutions.
Strong problem solving, time and project management skills are required to be successful in this role.
Strong problem solving, time and project management skills are required to be successful in this role.
Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology
Minimum of 2 years’ experience in a human service setting dealing with topics of housing instability or supportive housing, mental health, substance use, employment insecurity, domestic violence, required.
Valid WA driver’s license, proof of insurance, and a driving record that meets Compass standards, required.

Nice To Haves

A minimum of 1 years’ experience in direct supervision/management of people, desired.
A minimum of 2 years' experience in case management or a direct service role serving those living unsheltered, desired.
Awareness and/or training around issues of equity, intersectionality, and belonging, desired.
Experience working in an environment where language may be a barrier, desired.
Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire).
A degree in social work or related field would be a complement to the required experience.

Responsibilities

Coordinate daily operations of program.
Liaise and communicate with partnered support services such as local food bank, OSL, CEA, Shelter providers and others.
Liaise with local community service providers, City staff and King County staff and programs in facilitation of participant referrals.
Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency.
Know and understand the contracts and ensure compliance with contracts is being met.
Provide supportive crisis counseling and case management support to program participants as needed.
With Program Manager, assure the maintenance of all necessary logs, records, reports, and statistics.
Participate in ongoing training and program development.
Train and ensure the enforcement of program policies and agency rules.
Work in conjunction with other Compass programs to support the agency's mission.
Hire, train, and supervise Shift Supervisors and the Program Assistants, both regular and relief, to ensure effective delivery of trauma-informed services.
Develop schedule and ensure shift coverage.
Provide leadership support to all program staff.
Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself.
Manage staff scheduling and ensure adequate coverage to provide service delivery.
With Program Manager facilitate regular team Staff Meetings.
In support of the program, work with Program Manager and the Housing Services Director to help facilitate program improvements and developments including staffing decisions, and auxiliary services.
Build and maintain a network of community providers and services to address guest needs, serving as liaison with referring agencies.
Provide and model de-escalation and crisis intervention, developing a supportive milieu. Act as a model for front-line staff.
Perform daily activities as needed to keep the program running smoothly.
Advance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level.
Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
Serve as a member of the management team.
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
Handle conflict situations proactively and effectively, modeling good conflict resolution skills.
Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meet its goals.
Build strong teams that apply their diverse skills and perspective to achieve common goals in a mutually supportive fashion.
Carry out supervisory duties in accordance with the agency policies and applicable laws. Directly supervise Shift Supervisors, Program Assistants, and Relief Staff. Supervisory duties include the following: interview, hire, and train staff; plan, assign and direct work; monitor performance; provide recognition to staff; provide coach/counseling and discipline, when necessary; address complaints and resolve problems.

Benefits

Medical, dental, vision, and prescription benefits
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status