Program Coordinator

Bernalillo County•Albuquerque, NM

13d•$54,018 - $85,363

About The Position

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more. The Program Coordinator performs administrative and educational work in the planning, development, and implementation of assigned programs. Develops, organizes, administers, and evaluates program activities and services. Provides technical guidance to program staff, departments, community members, and program participants. Coordinates one or more specialized programs in compliance with federal and state laws, as well as department policies and procedures. Trains and evaluates staff and volunteers, monitors performance, ensures accurate and timely data entry, and reports deficiencies in program-related data. FUNCTIONAL AREAS BEHAVIORAL HEALTH The Program Coordinator implements, coordinates, and supervises the delivery of services at the Tiny Home Village. Ensures services align with program goals and supports residents' behavioral health and housing needs. Oversees day-to-day operations, collaborates with service partners, and monitors program effectiveness. DUTIES AND RESPONSIBILITIES BEHAVIORAL HEALTH Oversee, monitor, and evaluate contracted service providers; conduct site visits and make recommendations regarding agency performance. Manage all service contracts and agreements across focus areas; provide guidance and instructions to contractors. Interpret regulatory requirements and ensure compliance; conduct interviews with service provider staff as needed. Investigate complaints related to non-compliance; provide guidance on corrective actions and the completion of Quality Improvement Plans. Maintain graphs, charts, and summaries of site visit findings. Supervise Behavioral Health Program Specialist I and Records Management & Data Entry Technician positions, if staffed. Assist in preparing the department budget; conduct research and draft regular reports as assigned. Prepare agenda items for monthly provider meetings, subcommittee meetings, quarterly meetings, conferences, summits, and other relevant internal and external engagements. Prepare official reports and maintain public information updates for county web pages. Assist management in issuing, interpreting, and recommending updates to operating policies; suggest improvements to workflow, procedures, and cost controls to enhance departmental efficiency. Review and update policies, procedures, rules, and regulations relevant to Behavioral Health programs and services. Establish and maintain official documents and records in both manual and electronic filing systems. Compile and analyze data to identify trends and measure program outcomes. Support program and project oversight; maintain program files. Draft, review, and respond to correspondence. Maintain confidentiality when handling sensitive or confidential records, plans, documents, or decisions. The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

Requirements

Bachelor’s degree in a related field
Two (2) years of work experience as it pertains to the purpose of the positions.
Any equivalent combination of related education and/or experience may be considered for the above requirements.

Responsibilities

Oversee, monitor, and evaluate contracted service providers; conduct site visits and make recommendations regarding agency performance.
Manage all service contracts and agreements across focus areas; provide guidance and instructions to contractors.
Interpret regulatory requirements and ensure compliance; conduct interviews with service provider staff as needed.
Investigate complaints related to non-compliance; provide guidance on corrective actions and the completion of Quality Improvement Plans.
Maintain graphs, charts, and summaries of site visit findings.
Supervise Behavioral Health Program Specialist I and Records Management & Data Entry Technician positions, if staffed.
Assist in preparing the department budget; conduct research and draft regular reports as assigned.
Prepare agenda items for monthly provider meetings, subcommittee meetings, quarterly meetings, conferences, summits, and other relevant internal and external engagements.
Prepare official reports and maintain public information updates for county web pages.
Assist management in issuing, interpreting, and recommending updates to operating policies; suggest improvements to workflow, procedures, and cost controls to enhance departmental efficiency.
Review and update policies, procedures, rules, and regulations relevant to Behavioral Health programs and services.
Establish and maintain official documents and records in both manual and electronic filing systems.
Compile and analyze data to identify trends and measure program outcomes.
Support program and project oversight; maintain program files.
Draft, review, and respond to correspondence.
Maintain confidentiality when handling sensitive or confidential records, plans, documents, or decisions.