Program Coordinator Renton Veterans Center

Lutheran Community Services Northwest•Renton, WA

4d•$33 - $35•Onsite

About The Position

The Program Coordinator provides oversight and coordinates programming for the assigned supportive housing program. Programming will directly address guest barriers and enable a smooth transition from homelessness into next step housing. They work with the Program Manager to facilitate development and expansion of services and facility management through engaging in the community and building networks. Time is divided between leading shift coverage, supervising direct service staff, administrative tasks, schedule management, HMIS management, and case management support. All responsibilities are conducted in a manner consistent with the spirit of the Compass mission and its philosophy of care.

Requirements

Minimum of two years’ experience in a human services setting addressing housing instability, supportive housing, mental health, substance use, employment insecurity, or domestic violence.
Minimum of one year of direct supervisory or management experience required.
Minimum of two years’ experience in case management or direct service roles serving unsheltered individuals required.
Experience working with vulnerable populations.
Valid Washington State driver’s license, proof of insurance, and acceptable driving record (required).

Nice To Haves

Current Washington State Food Handlers Permit (preferred; sponsorship available within one month of hire if not current).
A degree in a related field is a complement to required experience but not required.

Responsibilities

Coordinate daily operations of program.
Liaise and communicate with partnered support services such as local food bank, OSL, CEA, Shelter providers and others.
Liaise with local community service providers, City staff and King County staff and programs in facilitation of participant referrals.
Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency.
Know and understand the contracts and ensure compliance with contracts is being met.
Provide supportive crisis counseling and case management support to program participants as needed.
With Program Manager, assure the maintenance of all necessary logs, records, reports, and statistics.
Participate in ongoing training and program development.
Train and ensure the enforcement of program policies and agency rules.
Work in conjunction with other Compass programs to support the agency's mission.
Hire, train, and supervise Shift Supervisors and the day shift Program Assistants, both regular and relief, to ensure effective delivery of trauma-informed services.
Develop schedule and ensure shift coverage.
Provide leadership support to all program staff.
Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself.
Manage staff scheduling and ensure adequate coverage to provide service delivery.
In support of the program, work with Program Manager and the Housing Services Directors to help facilitate program improvements and developments including staffing decisions, and auxiliary services.
Build and maintain a network of community providers and services to address guest needs, serving as liaison with referring agencies.
Provide and model de-escalation and crisis intervention, developing a supportive milieu. Function as a model for front-line staff.
Perform daily activities as needed to keep the program running smoothly.
Recognize the value that different perspectives bring to the organization.
Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
Serve as a member of the management team.
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
Build strong teams that apply their diverse skills and perspective to achieve common goals in a mutually supportive fashion.
Handle conflict situations proactively and effectively, modeling good conflict resolution skills.
Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meet its goals.

Benefits

A 37.5 per hour work week to ensure work/life balance
Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays to use your way
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status