FCS-Program Coordinator - Ottumwa

Four Oaks Family & Children Services•Ottumwa, IA

1d•Onsite

About The Position

Four Oaks is seeking a dedicated, compassionate, and results-driven Program Coordinator for its Family Centered Services team in Ottumwa, Iowa. The Program Coordinator leads assigned program operations, supports employees, and helps ensure children and families receive individualized, coordinated, high-quality services. The role contributes to positive outcomes by building strong teams, maintaining service quality, strengthening community partnerships, and improving program effectiveness. The position includes oversight of daily operations and staffing, employee recruitment and development, supervision and performance management, case consultation, and monitoring service quality and documentation. The Program Coordinator also supports compliance, resource and fiscal coordination, contract administration, safe program locations, and direct-service coverage when needed. This is a full-time, first-shift management position based at the Ottumwa Campus. A bachelor's degree in Social Services, Psychology, Sociology, Human Services, or a related field and at least two years of social service experience are required. Prior supervisory experience is preferred but not required.

Requirements

Bachelor’s degree in Social Services, Psychology, Sociology, Human Services, or a related field.
At least 2 years of social service experience.
Compassionate, organized, and motivated leadership approach.
Ability to develop teams, strengthen programs, and support children and families.

Nice To Haves

Prior supervisory experience.

Responsibilities

Oversee daily operations of assigned Family Centered Services programs and ensure services meet performance, quality, and licensing standards.
Ensure services are individualized, coordinated, and focused on the needs of children and families.
Lead, mentor, and support employees and foster a positive, collaborative, results-driven work environment.
Oversee staff recruitment, onboarding, professional development, supervision, performance evaluations, and retention efforts.
Coordinate staffing schedules, daily program activities, resources, and operational needs.
Provide case consultation, skill development, and personnel supervision; monitor service quality, documentation, and case progress.
Collaborate with schools, healthcare professionals, referring workers, community agencies, and other service providers.
Assist with program development, implementation, and improvement of services, treatment approaches, and care practices.
Support compliance with agency policies, licensing requirements, contracts, grants, and program standards.
Assist with fiscal oversight, contract administration, and coordination of program resources.
Help ensure program locations meet health, safety, cleanliness, and appearance expectations.
Coordinate and, when necessary, provide direct-service coverage to support program needs and continuity of care.
Build a supportive team culture, coach and develop employees, strengthen collaboration, and identify opportunities to improve program outcomes.