FCS Program Coordinator

Low Income Housing Institute • Seattle, WA

7h • $32 - $35 • Hybrid

About The Position

The FCS Program Coordinator will be responsible for supporting the Foundational Community Supports Medicaid billing program at the Low Income Housing Institute. This Medicaid program is integrated throughout our diverse social service programming to support housing search and placement activities in a variety of locations, such as Tiny House Villages, Shelters and Permanent Supportive Housing programs. This position will train case management staff on best practices for getting our clients enrolled in the FCS program and support case management staff with questions they have about program operations. The role will also be integral in maintaining data accuracy of the FCS program within our Salesforce content management system and other related systems. This position will include both in-office and onsite work.

Requirements

• Proven ability to work with minimal supervision.
• Experience with data management
• Computer skills- Excel, Google Sheets and CSV exports, including proficiency in Microsoft office products.
• Proficiency with Spreadsheets to include basic formulas, filters, and pivot tables.
• Excellent problem solving and conflict resolution skills.
• Excellent English communication skills.
• BA degree or work experience equivalence.
• Two (2) years’ experience in administrative/operations setting.
• Accurate filing skills/attention to detail.
• Ability to structure tasks and responsibilities within a weekly schedule in order to meet due dates and funding deadlines.
• Familiarity with working for a not-for-profit organization.
• Demonstrated ability to maintain strict confidentiality.
• Ability to work as a member of a diverse team in a fast-paced setting.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Must have reliable transportation.
• Must be able to pass a background check/drug screen.

Nice To Haves

• Experience with Content Management Systems, Salesforce a plus
• Demonstrated ability to work with people with sensitivity to cultural, race, gender, mental health and class issues, and a demonstrated commitment to low-income housing and ending homelessness.
• At least two years of experience of training and supporting Case Managers.

Responsibilities

• Train Case Managers on the FCS assessment process, resubmissions and supporting documentation
• Perform onsite sessions for both groups and individuals
• Update program documentation and track case management engagement
• Respond to support requests from case managers
• Research client Medicaid benefits and behavioral health history in relevant databases to determine program eligibility based on health and risk factors
• Notify supportive services staff and leadership of status changes and make necessary entries in appropriate databases
• Train and assist Case Management teams with Medicaid enrollments for clients
• Input and manage program enrollment approvals and denials
• Work with Case Management and supporting partners on assessment resubmissions
• Monitor assessments and resubmissions for timeliness and consistency
• Track enrollment trends and outcomes
• Provide support for Case Managers on how to compose case notes for FCS billing eligibility
• Maintain accurate enrollment records on Salesforce CMS
• Review the accuracy and completeness of assessments and documentation by case managers, prepare documents to send to the funder for authorization.
• Coordinate corrections with supervisors as needed.
• Prepare requests for authorization that were not acknowledged or did not receive a response from approval partners.
• Review authorization denials and communicate with relevant team members to obtain additional justification for eligibility and resubmit assessments for approvals.
• Work with program staff and supervisors to obtain any missing or incomplete documentation.
• Assist in preparing statistical reports for funding sources as needed.
• Provide back-up support for administrative tasks for peers in other programs as needed and as appropriate as requested.
• Other related tasks as assigned.

Benefits

• Medical, dental, vision, retirement, life insurance, long term disability insurance and sick leave are available to employees.
• Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree