FCS Program Coordinator

Lowome Housing Institute•Seattle, WA

About The Position

The FCS Program Coordinator supports the Low Income Housing Institute’s Foundational Community Supports (FCS) Medicaid billing program, which is integrated into social service programming that supports housing search and placement. The program operates in locations including Tiny House Villages, shelters, and Permanent Supportive Housing programs. The coordinator trains and assists case management staff with client enrollment, FCS assessments, program operations, and billing documentation. The role also maintains accurate program data in Salesforce and related systems and includes both in-office and onsite work. This is a full-time, non-exempt, non-union position reporting to the Program Manager. The schedule is 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. The pay range is $32.45–$34.51 per hour.

Requirements

Ability to work with minimal supervision.
Experience with content management systems; Salesforce experience is a plus.
Experience with data management.
Computer skills, including Excel, Google Sheets, CSV exports, and Microsoft Office products.
Proficiency with spreadsheets, including basic formulas, filters, and pivot tables.
Excellent problem-solving and conflict-resolution skills.
Excellent English communication skills.
Bachelor’s degree or equivalent work experience.
Two years of experience in an administrative or operations setting.
Accurate filing skills and attention to detail.
Ability to organize tasks and responsibilities within a weekly schedule to meet due dates and funding deadlines.
Familiarity with working for a not-for-profit organization.
Demonstrated ability to maintain strict confidentiality.
Ability to work as a member of a diverse team in a fast-paced setting.
Ability to support and contribute to a creative, collaborative, respectful, and team-oriented environment.
Attitudes, knowledge, and skills to deliver culturally competent services and work effectively in multicultural situations.
Reliable transportation.
Ability to pass a background check and drug screen.

Nice To Haves

Demonstrated sensitivity to cultural, race, gender, mental health, and class issues, and commitment to low-income housing and ending homelessness.
At least two years of experience training and supporting case managers.

Responsibilities

Train case managers on the FCS assessment process, resubmissions, and supporting documentation.
Conduct onsite training sessions for groups and individuals.
Update program documentation, track case-management engagement, and respond to case managers’ support requests.
Research clients’ Medicaid benefits and behavioral health history in relevant databases to assess program eligibility based on health and risk factors.
Notify supportive-services staff and leadership of status changes and make corresponding entries in appropriate databases.
Train and assist case-management teams with Medicaid enrollments for clients.
Input and manage program enrollment approvals and denials.
Work with case management and supporting partners on assessment resubmissions, and monitor assessments and resubmissions for timeliness and consistency.
Track enrollment trends and outcomes.
Advise case managers on composing case notes for FCS billing eligibility.
Maintain accurate enrollment records in Salesforce CMS.
Review the accuracy and completeness of case-manager assessments and documentation, and prepare documents for funder authorization.
Coordinate corrections with supervisors as needed.
Prepare authorization requests when approval partners have not acknowledged or responded to them.
Review authorization denials, work with relevant team members to obtain additional eligibility justification, and resubmit assessments for approval.
Work with program staff and supervisors to obtain missing or incomplete documentation.
Assist with preparing statistical reports for funding sources as needed.
Provide appropriate backup support for administrative tasks in other programs as requested.
Perform other related tasks as assigned.