PACT - Program Coordinator

Columbia River Mental Health Services•Vancouver, WA

1d•$24 - $26•Onsite

About The Position

The PACT Program Coordinator is responsible for the efficient day-to-day office operations of the PACT Team (Program of Assertive Community Treatment). The PACT team provides individualized support in the community to people with serious mental health conditions and high service needs. This role serves as the primary contact for communications with staff and the main clinic, providing administrative support to the Program Manager and clinic staff. The PACT Program Coordinator is typically the first contact when a client comes to PACT, supporting clients in assessing their needs and referring them to the appropriate team member for support.

Requirements

Minimum of four years of experience in a medical office setting.
Familiarity with HIPAA regulations and extensive knowledge of insurance and eligibility verification required.
Knowledge of all insurance payers, billing experience preferred.
Must possess excellent organizational and time management skills.
Ability to work independently with minimal supervision.
Intermediate knowledge of Microsoft Office applications and experience with electronic medical records or comparable databases.
A strong commitment to the worth and dignity of the patient, and the right of each patient to have access to helpful, competent, and individually tailored support and services.
A strong commitment to working collaboratively, assertively and interdependently with co-workers.
Must possess the skills necessary to establish and maintain supportive, collaborative, and therapeutically effective relationships with patients while maintaining an appropriate professional distance and avoiding boundary confusion.
Competency in: clinical treatments of substance use and addictions, co-occurring disorders, individual crisis intervention; professional ethics, and patients’ rights.
Demonstrated ability to effectively plan and organize work to satisfactory completion.
Excellent written and oral communication skills.
Computer proficiency (Word, Excel).
Must have access to reliable transportation.
Ability to pass background checks for Jails and School if assigned to an offsite location.

Nice To Haves

Billing experience preferred.

Responsibilities

Supports staff in the office, including assisting with clients’ various medical, housing, and benefits appointments and case management tasks.
Enters sensitive data into the computer information system in a timely manner. Performs all related self-check, error-correction and date information functions according to timelines.
Assists clinical staff with information needed to complete documentation and correct QA deficiencies.
Coordinates and maintains treatment room schedules.
Provides support for staff to track and complete required paperwork.
Maintains Petty Cash Account.
Maintains department bus passes for consumers.
Actively participates in daily team meetings and records meeting minutes.
Maintains office supplies and agency forms.
Cross trains to alternate duties as necessary to cover main clinic and other satellite clinics.
Performs reception duties to include greeting and directing visitors and clients, answering incoming calls, and coordinating clinic and/or medical appointments.
Coordinates scheduling changes and cancellations and enters into computerized appointment scheduler.
Supports staff who are both out in the field and in the office.
Responds to walk-ins and addresses client needs, which may include getting medications (working with the team nurse or other approved staff) and disbursement of funds.
Contacts team members, when needed, to assist with response to walk-ins and/or phone calls or to update them.
Verifies consumer personal data and provides required paperwork to consumers as needed.
Collects co-pays, deductibles and insurance information.
Makes appointment reminder calls.
Monitors and maintains lobby as needed.
Ensures proper completion of client required paperwork.
Supports agency mission, goals and objectives.
Attends staff and planning meetings as scheduled.
Maintains communication and cooperative working relationships both within the agency and community at large.
Other duties as assigned by Supervisor.