Program Coordinator, Germany

University of Maryland Global Campus

1d • Onsite

About The Position

University of Maryland Global Campus (UMGC) Europe seeks a Program Coordinator in Hohenfels, Germany. This is a 100% FTE, Grade 003 position. The Program Coordinator will provide academic and administrative support services to prospects and students, ensuring quality assurance standards are met through availability, knowledge, courtesy, and responsiveness. They will document all student contact in UMGC’s Customer Relations Management System and schedule follow-up activities. Maintaining open communication with the host military Education Services Officer (or equivalent) and Education Center staff is crucial. The role involves organizing and participating in local events such as Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, and Graduations, professionally representing UMGC. Responsibilities also include tracking and analyzing class enrollments and student interest to inform scheduling, ensuring classrooms have adequate space and technology, assisting instructors and students at the first class session, and aiding faculty with base access. The coordinator will assist with processing military documentation like Tuition Assistance vouchers and ID cards, and distribute marketing materials when permissible. Facility support may include opening/closing computer labs and classrooms, ensuring adherence to building rules, maintaining cleanliness, and ensuring supplies are available. Other job-related duties may be assigned.

Requirements

• High school diploma/GED
• Background in customer service
• Able to work in a fast-paced and complex environment with accurate attention to detail.
• Possess basic office management and clerical skills.
• Effective written and verbal communication skills
• Good interpersonal skills
• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

Nice To Haves

• Some college coursework
• Applicants with a U.S. valid driver’s license
• Local candidates with ILS preferred.
• Applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13.
• Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.

Responsibilities

• Provide academic and administrative support services to prospects and students.
• Ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive.
• Document all student contact through UMGC’s Customer Relations Management System and schedule appropriate follow-up activities.
• Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff.
• Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations, and other events as needed, professionally representing UMGC.
• Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling.
• Ensure classrooms are provided with adequate space and needed technology for class instruction.
• Be present at the first-class session to aid instructors and students.
• Assist faculty in obtaining base access to attend class on their assigned installation.
• Aid with processing students’ military documentation (i.e., Tuition Assistance vouchers, ID cards, orders, etc.).
• Distribute marketing, advertising, and mass media materials at assigned locations when permissible.
• Assist with base access as needed.
• Provide facility support to include opening and closing UMGC Overseas computer lab, building entrances, windows, and classrooms.
• Ensure that building rules are adhered to by UMGC Overseas students.
• Ensure that all UMGC Overseas labs/rooms are clean and presentable.
• Ensure that all supplies are readily available.
• Other job-related duties as assigned.

Benefits

• Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off, depending on your years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
• Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
• Retirement Stipend: Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
• Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options.
• Tuition Remission: CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park.
• Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.
• Moving Allowance: May be available based on terms, conditions, and agreements of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED