Program Coordinator (Center of Hope Shelter) (5560)

THE SALVATION ARMY•Jackson, MS

19h•Onsite

About The Position

This position is responsible for supervising, coordinating, monitoring, planning, and participating in the day-to-day operations of the Center of Hope (shelter) program. Key responsibilities include planning, scheduling, assigning, and supervising the work of shelter program personnel, training employees, monitoring work for accuracy and compliance, ensuring facility safety and security, conducting performance evaluations, and making hiring/firing recommendations. The role also involves interviewing clients to determine eligibility, assisting with applications, preparing and filing client records, inspecting the facility for cleanliness and safety compliance, ordering supplies, supervising case management data entry into the Homeless Management Information System (HMIS), preparing statistical reports, and building professional relationships with community agencies.

Requirements

Bachelors degree from an accredited college or university in Social Work or a related field, AND Two years progressively responsible experience performing social services work with at least one year in a supervisory capacity, OR Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Valid Driver License.
First aid and CPR certifications
Certification required to dispense medication
HMIS certification or ability to obtain license within 60 days of employment
Drug tests and Breathalyzer Training and Certification

Responsibilities

Plans, schedules, assigns, and supervises the work of shelter program personnel; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with program policies and procedures; ensures the safety and security of the facility; conducts performance evaluations and provides salary and hiring/firing recommendations; reports any deviation from policy and/or procedures to management.
Interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients’ disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; picture identification cards, payroll statements, utility bills etc.
Prepares and files client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.
Inspects facility on a routine basis to monitor the cleanliness of facilities; orders supplies and equipment as needed and based on supervisor approval; ensures compliance with program rules, established standards, and Board of Health codes; inspects fire systema and fire alarms; performs life-safety inspections; conducts fire drills and maintains logs.
Supervises and enters case management data into the Homeless Management Information System including client demographics, dates of stay, services provided, etc. in a timely manner; generates reports and makes data corrections; participates in all HMIS required trainings and meetings; compiles monthly reports as required.
Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).
Builds and maintains professional working relationships with community agencies; attends community meetings with representatives of other agencies in order to educate them about the program, attempt to streamline service delivery, make client referrals and maintain awareness of client's progress.