Program Coordinator

AMOpportunities

63d•Hybrid

About The Position

The Program Coordinator plays a crucial role in managing relationships with healthcare professionals, ensuring program quality, and supporting both international and domestic medical students. As a liaison with physicians and administrators, this role ensures document collection, vetting of eligibility, program audits, and compliance with healthcare facilities. The coordinator maintains consistent, strong relationships to ensure a positive experience and continued platform use. Administrative responsibilities include keeping program information accurate and updated on AMO’s platform, supporting compliance, and document screening. While this position can be fully remote, we are looking for candidates to be residents of Alabama, Florida, Illinois, Indiana, Kansas, Michigan, New York, Ohio, or Texas.

Requirements

Experience communicating with medical professionals and previous healthcare experience (clinical or medical education)
Interest in healthcare or medical education
Experience managing multiple tasks
A bachelor’s degree or a minimum of three years of experience in the relevant field
Strong communication skills with the capacity to communicate well internally and externally across both verbal and written channels
An active listener who can absorb information, question effectively, and synthesize information into action plans
Adaptable to change in a dynamic workplace
Strong organizational skills with meticulous attention to detail and managing and prioritizing multiple tasks and projects
Self-starter with the ability to set and achieve goals without daily supervision
Problem solver with a high sense of urgency and self-confidence as the environment is results-oriented
An understanding of our partner’s needs, culture, and objectives

Nice To Haves

Ability to upsell and present new offerings to clients in a persuasive manner
An ability to discern leads for new business

Responsibilities

Communicate effectively via phone and email with healthcare professionals, providing support and guidance to ensure they remain active on the AMO platform and meet educational needs and learning objectives for trainees
Address and resolve any preceptor/clinical site-trainee related issues, educating them on best practices as needed
Collaborate closely and develop strong working relationships both with the Fulfillment team (Programs and Customer Success) and cross departmentally, specifically with Implementation, Clinical Outreach, and Business Development
Conduct periodic checks of state licensing boards and relevant certifications as well as program audits to ensure accuracy and continued compliance with all AMO contracted medical professionals
Review immunizations and all other required paperwork before organizing and sending to the clinical site for final approval and enrollment
Work closely with the Implementation team to finalize program onboarding to the AMO platform, while educating preceptors on the value of hosting trainees and guiding them from initial placement requests through the completion of clinical rotations, including coordinating scheduling between sites, students, and schools. Collaborate on department projects aimed at streamlining processes, engaging current preceptors, auditing programs, and fulfilling data-driven goals and KPIs
Work closely with preceptor and AMO Site Coordinator to assist with hospital credentialing requirements and contact information for affiliation agreements
Work closely with Clinical Outreach team to recruit new sites and build strong referral networks
Support payment setup and stipend negotiations
Grow and maintain a knowledge base of healthcare, medical education, and our evolving products and services
Other duties as assigned