Program Coordinator Patient Education, Nursing Education

Dartmouth-Hitchcock Health • Lebanon, NH

8d

About The Position

The Program Coordinator supports the planning, coordination, and evaluation of patient education programs at Dartmouth Hitchcock Medical Center. Working with clinical teams and other partners, this role helps ensure that patients and families receive clear, consistent, accessible information to support their care and decision-making.

The coordinator develops, reviews, approves, and maintains patient education materials and programs in collaboration with clinical subject matter experts; maintains an inventory of education resources and their review dates, content owners, and approved versions; and supports consistent processes across care settings. The role reviews materials for plain language, accessibility, and suitability for varying health literacy needs, and coordinates translation and interpretation through established processes.

The position gathers feedback from patients, families, and staff; tracks program activity and measures; prepares reports; coordinates meetings, timelines, communications, and training; and partners with clinical, quality, digital, and operational teams to make approved resources available through appropriate channels. Other duties related to patient education programs may be assigned.

Requirements

• Bachelor’s degree in health education, nursing, public health, communications, or a related field, or an equivalent combination of education and relevant experience.
• Two years of experience coordinating programs, projects, or educational resources in a healthcare or related setting.
• Ability to organize multiple projects, manage deadlines, and work effectively with interdisciplinary teams.
• Strong written and verbal communication skills, including the ability to help translate complex information into clear, patient-friendly language.
• Working knowledge of health literacy principles and accessible communication.
• Proficiency with common office applications and ability to learn systems used to manage educational content and program data.
• Excellent customer service and verbal and written communication skills.
• Strong organization and initiative, with the ability to manage multiple projects simultaneously under numerous academic and administrative deadlines.
• Ability to prioritize, adjust to changing demands, and work under pressure.
• Some financial budgeting and management experience, with accuracy and meticulous attention to detail.
• Excellent interpersonal skills and ability to work collaboratively with a team or independently with little supervision.
• Strong computing skills and extensive experience with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Ability to maintain data accurately; excellent keyboarding and proofreading skills.
• Adeptness with audio-visual equipment, including audience response systems, or ability to demonstrate acuity with similar learning systems.

Responsibilities

• Coordinate the development, review, approval, and maintenance of patient education materials and programs with clinical subject matter experts.
• Maintain an organized inventory of patient education resources, including review dates, content owners, and approved versions.
• Support consistent patient education processes and standards across care settings.
• Review materials for plain language, accessibility, and suitability for patients with varying health literacy needs; coordinate translation and interpretation needs through established processes.
• Gather feedback from patients, families, and staff and identify opportunities to improve education resources and delivery.
• Track program activity and measures, prepare reports, and share findings with the manager and relevant teams.
• Coordinate meetings, timelines, communications, and training related to patient education initiatives.
• Partner with clinical, quality, digital, and operational teams to make approved education resources available through appropriate channels.
• Perform other duties related to patient education programs as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level