Program Coordinator

Parkland Health

About The Position

The Program Coordinator develops and coordinates healthcare program initiatives and activities, including training, supervision of volunteer and staff personnel, patient tracking, teaching, budget oversight, data analysis, and reporting. The position oversees program maintenance and implementation across supported locations of care, ensuring alignment with program needs and applicable standards. Under the direction of an assigned manager, the coordinator gathers and analyzes project data, prepares status documentation, and completes assigned program or project tasks.

Requirements

Bachelor's degree in healthcare, social services, business administration, or a related field, or qualifying equivalent education and/or experience.
Three years of experience in healthcare or a comparable organization; experience in a relevant healthcare field.
A current license or certification in the area of clinical expertise may be required.
Ability to communicate effectively with clinical staff, administration, external organizations, and other groups.
Organizational skills, attention to detail, and demonstrated management ability.
Excellent oral and written communication skills.
Competence in technical skills and knowledge related to the assigned clinical area.
Excellent interpersonal skills, particularly when working with a diverse population.
Demonstrated patient-centered and patient-valued behaviors.
Ability to take initiative and work independently with minimal supervision.

Responsibilities

Oversee the maintenance and implementation of the assigned program across supported locations of care, ensuring it meets programmatic needs and applicable standards.
Educate multidisciplinary instructors and staff on policies, protocols, procedures, standards, and management of designated patient populations; evaluate knowledge and skills, maintain education documentation, and potentially serve as an instructor or facilitator.
Develop, implement, and evaluate program materials in accordance with Parkland and other regulatory standards.
Assist in developing, implementing, and monitoring departmental goals related to the program, and report activities supporting those goals.
Evaluate work-related activities to ensure they support Parkland's and the department's goals and mission.
Organize or serve on workgroups and committees as assigned.
Track grant or other funds applicable to the program.
Analyze departmental or program workflows and recommend or implement changes to improve effectiveness, productivity, and efficiency.
Develop protocols and procedures and participate in performance-improvement activities to improve service delivery and patient outcomes.
Advocate for client and patient service development and serve as a community resource to support understanding and development of initiatives and programs.
Serve as an interdepartmental and intradepartmental resource through committee and workgroup activities, and as a member, resource, or consultant to the broader healthcare community as needed.
Gather and organize project data under an assigned manager's direction, analyze it using available project-management tools and methods, and prepare presentations, demonstrations, and other project-status documentation.
Identify opportunities to improve work processes and customer satisfaction, make recommendations to a supervisor, and implement and monitor results as appropriate.
Keep current with developments and trends in the field through professional learning and participation, and integrate relevant knowledge into work practices.
Maintain knowledge of applicable rules, regulations, policies, laws, and guidelines; develop internal controls that promote compliance with applicable laws, accreditation requirements, and health-plan requirements; seek guidance as needed.