Program Coordinator - Multi-Board Unit - Contractor

Commonwealth of Massachusetts•Boston, MA

About The Position

The Massachusetts Department of Public Health's (DPH) Bureau of Health Professions Licensure (BHPL) is seeking a contracted Program Coordinator to support the daily operations of the Multi-Board Unit. The Multi-Board Unit supports the Boards of Registration of Nursing Home Administrators, Respiratory Care, Genetic Counselors, Naturopathy, Perfusionists, and the Board of Certification of Community Health Workers. The Program Coordinator will review and evaluate licensure applications and renewal processes, support board meeting activities, maintain records and reports, respond to applicants and licensees, coordinate with internal and external stakeholders, and assist with special projects and operational improvements across the Multi-Board Unit.

Requirements

Highly organized
Able to maintain accurate records
Communicate clearly and professionally
Work independently
Exercise sound judgment
Manage multiple priorities in a regulatory environment
Ability to maintain accurate records and work accurately with names, numbers, codes, and symbols.
Ability to gather information by questioning individuals and examining records and documents and to assemble information in accordance with established procedures.
Strong written and verbal communication skills, including the ability to write concisely and present information in a logical sequence.
Strong organizational skills and the ability to manage multiple assignments and priorities.
Ability to work independently and exercise sound judgment.
Ability to deal tactfully with others and establish and maintain effective working relationships with individuals from diverse backgrounds.
Knowledge of general report-writing methods and the ability to prepare and use charts, graphs, tables, spreadsheets, and other electronic records.
Ability to follow oral and written instructions and adapt to changing operational needs.

Responsibilities

Review and evaluate applications and processes for initial and renewal licensure for the six licensing boards within the Multi-Board Unit.
Review and analyze data and operating procedures and recommend methods to improve the efficiency and effectiveness of unit operations.
Create reports, maintain spreadsheets and electronic records, and compile and analyze statistical information for assigned projects.
Organize and support record-retention projects and maintain accurate board and licensing records.
Assist with board meeting activities, including preparing and redacting meeting packets, documentation, meeting notes, and minutes.
Respond to telephone and email inquiries from applicants, licensees, professional organizations, schools, and other stakeholders and make appropriate referrals.
Maintain and update board webpages and develop educational materials and responses to frequently asked questions in coordination with board leadership.
Review applications with board leadership and legal counsel to assess whether regulatory requirements and established criteria are met.
Communicate with applicants regarding deficiencies, questions, issues, and application status and support continuing education audits of licensees.
Participate in the configuration, testing, and rollout of new functionality in the e-Licensing Excellence (eLX) licensing system for Multi-Board programs.
Maintain liaison with other DPH units and local, state, and federal agencies and coordinate activities with licensing application and examination vendors.
Perform related duties and special projects as assigned.