Program Coordinator

Walker-Miller Energy•Detroit, MI

About The Position

The Workforce Development Program Coordinator assists the program team with management activities for implemented programs. The role supports program staff, participants, and clients by ensuring information is accurate, files are maintained and reviewed, and business contacts receive continuous communication. The coordinator works with agencies and allies, helps customers understand participation requirements, reviews applications and documentation, maintains program records, and supports participant and employer outreach and partnerships. The position operates according to Walker-Miller Energy Services’ BEHIVE core values: Boldly Go, Embrace Equity, Humble Confidence, Inclusive Stewardship, Value Reputation, and Extraordinary Experience. The responsibilities listed are not exhaustive and may be expanded by management. The role requires up to 30% travel. The work environment typically has moderate noise, and the physical demands include sitting, standing, walking, talking, hearing, handling tools or controls, and lifting up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
1–2 years of previous customer service experience.
Detail-oriented, organized, and self-starting, with the ability to prioritize workload.
Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
Strong data-entry skills, including entering information into tracking systems and databases.
Effective verbal and written communication skills with customers, clients, and team members.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Ability to thrive in a collaborative environment and function well with a diverse group of people.
Ability to work under frequent time pressures and use good judgment to plan and accomplish goals.
Ability to troubleshoot issues as needed.
Ability to handle a wide variety of work, including duties not explicitly listed, in a fast-paced environment.
Valid driver’s license and reliable transportation.
Ability to travel up to 30%.
Ability to sit, stand, walk, talk, hear, and handle tools or controls; ability to lift up to 10 pounds.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Embrace and operate within the company’s core values.
Develop an understanding of the program’s strategic direction regarding energy efficiency and the business activities of employer contacts.
Coordinate with agencies and allies to organize files, paperwork, and data entry, and communicate with business contacts.
Assist customers in understanding how to participate in the program and coordinate paperwork and applications.
Review project applications and documentation for completeness and compliance with program rules and requirements; communicate and follow up with participants about program updates and disqualifications.
Maintain, update, and add accurate entries to program databases, contacting participants, clients, and employers as needed.
Maintain and update program spreadsheets for project tracking, lead sharing, and related needs.
Help participants and clients obtain correct program information and marketing materials.
Develop, grow, and maintain workforce partnerships using varied communication strategies, including direct cold calls, to gain industry and employer knowledge.
Assist in developing and implementing a plan to attract employers and participants to meet program objectives.
Support outreach and the application process to ensure applicants adhere to program rules and requirements.