Program Coordinator

Agilon Health•Grand Rapids, MI

10d•Hybrid

About The Position

This position is not eligible for current or future sponsorship or employer-supported work authorization by agilon health. Applicants must be able to accept and maintain employment with agilon health in the United States for the full duration of their employment without sponsorship or work authorization support. The Program Coordinator must be able to work in a team environment, but also able to own projects and work closely with the team and physician partners. Data analysis, creativity, positive energy, presentation skills, and the willingness to learn are the primary characteristics for this position. Supports the operations team in a market in the development and operations of programs. Only candidates located in the area of Grand Rapids, Michigan will be considered. This is a hybrid opportunity up to 3 days a week.

Requirements

Minimum 1+ years of experience with customer service and/or office support
Associate’s Degree, Bachelor’s Degree; or equivalent work experience required
Ability to be a team player and exercise initiative in responding to practice requests and concerns in a helpful and courteous manners
Excellent interpersonal and telephone communication skills are required
Exercise attention to detail; ability to provide accurate data entry
Ability to work under pressure with minimal supervision, multi-task, complete projects in a timely fashion and meet deadlines a must
Problem solving and organizational skills a must.
Strong communication skills both written and verbal to work with multiple internal and external clients in a fast-paced environment
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to perform intermediate-level functions using Microsoft Office (Word, Excel, Outlook, PowerPoint)

Nice To Haves

Experience working in a physician practice or within health plan operations is preferred
General understanding of the health care industry, ideally the provider relations field-desired

Responsibilities

Assist with agendas, meeting arrangements and minutes
Assist with projects for the Operations & Risk Adjustment team and other assignments received by management.
Assists supervisor and department with presentations (i.e., provides content editing/content recommendations in addition to standard proofing).
Collects and compiles data and information for analysis.
Composes routine, general correspondence to stakeholders and leadership
Effectively prioritize and complete assigned tasks and projects
Reconcile and validate data for accuracy and completion
Research and provide courteous, accurate and timely response to inquiries by providers as related to Operations or Risk Adjustment projects and reports.
Tracks and monitors progress against timeline and key milestones
Other duties as assigned
Understand, adhere to, and implement the Company’s policies and procedures.
Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients. Proactively ensuring that these needs are met or exceeded.
Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.
Engage in excellent communication which includes listening attentively and speaking professionally.
Set and complete challenging goals.
Demonstrate attention to detail and accuracy in work product.