Program Coordinator

Mental Health Commissio • Ottawa, ON

1d • CA$55,500 - CA$62,029 • Hybrid

About The Position

Reporting to the Manager, Digital Mental Health and AI Excellence, the Program Coordinator provides project coordination, administrative, and operational support to strategic initiatives within the Digital Mental Health and AI Excellence portfolio. The Program Coordinator supports the planning, implementation, monitoring, and dissemination of projects and initiatives to improve access to high-quality, evidence-informed, culturally safe, and person-centered mental health services and supports across Canada. Working collaboratively with internal teams, external partners, consultants, and people with lived and living experience, the Program Coordinator contributes to project delivery through interest holder engagement, meeting and event coordination, communications, reporting, performance measurement, and administrative support.

Requirements

• Familiarity with mental health systems, recovery-oriented approaches, and emerging digital mental health initiatives in Canada.
• Strong project coordination and organizational skills, with experience supporting projects from planning through implementation and dissemination.
• Excellent interpersonal, interest holder engagement, facilitation, and communication skills, including experience preparing reports, briefing notes, presentations, and meeting summaries.
• Demonstrated ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
• Experience coordinating meetings, webinars, conferences, and events involving multiple interest holders.
• Strong relationship-building skills with the ability to foster collaboration and maintain productive partnerships.
• Experience using project management, customer relationship management, and collaboration platforms (e.g., Salesforce, Microsoft 365, Teams).
• Strong technical proficiency with databases, virtual meeting platforms, webinar technologies, and Microsoft Office applications.
• Highly organized, detail-oriented, analytical, and results-focused, with strong problem-solving skills and sound judgment.
• Demonstrated ability to learn quickly, adapt to changing priorities, and work effectively in a dynamic environment.
• Bachelor’s degree in business administration, or a related field, or an equivalent combination of education and experience.
• Minimum 1 to 2 years of experience in project coordination, interest holder engagement, program administration or a related field.
• Experience supporting multi-partner projects, committees, working groups, or collaborative initiatives.

Nice To Haves

• Familiarity with performance measurement, survey administration, and evaluation activities is considered an asset.
• Bilingualism (English and French) is considered a strong asset.

Responsibilities

• Coordinate project activities, timelines, deliverables, and documentation across multiple initiatives.
• Support the development and maintenance of project workplans, progress reports, risk logs, and status updates.
• Maintain project files, records, databases, and document repositories.
• Assist with tracking project budgets, expenses, invoices, contracts, and procurement activities.
• Coordinate internal processes including translation, communications, design, and publication requests.
• Prepare regular project updates and briefing materials for management and project teams.
• Coordinate outreach and engagement activities with internal and external interest holders, including subject matter experts, consultants, partners, and people with lived and living experience.
• Maintain interest holder records and contact information using organizational systems and databases (e.g., Salesforce).
• Support the coordination of advisory committees, working groups, steering committees, and partner meetings.
• Assist in managing honoraria processes and related documentation for participants with lived and living experience.
• Coordinate and support virtual and in-person meetings, workshops, webinars, conferences, and events.
• Prepare meeting agendas, briefing materials, presentations, meeting summaries, action items, and follow-up communications.
• Coordinate meeting logistics including scheduling, registration, technology requirements, catering, travel, and accommodations where required.
• Support the planning and technical delivery of webinars and virtual events.
• Assist in the preparation and dissemination of reports, publications, presentations, and knowledge products.
• Support data collection, performance measurement, evaluation activities, and survey administration.
• Assist in compiling and analyzing project information to support reporting and continuous improvement activities.
• Other duties as assigned

Benefits

• While working remotely, the Commission will not be responsible to reimburse any internet charges, or other home office expenses, including utilities or other furniture/equipment, in order to be able to work from home.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level