Crisis Assistance Program Program Coordinator

Puyallup Tribe of Indians•Tacoma, WA

7d•Onsite

About The Position

Under the general supervision of the Program Director, this position provides assistance to eligible Puyallup Tribal Members following the Policies and Procedures of the department. The Program Coordinator assists with the Energy Assistance Program by working with utility companies to make payment pledges. They also process requests for clients by obtaining necessary back-up documentation for move-in rental assistance, late notice of rent/eviction, or late/past due mortgage assistance. This role verifies the validity of requests and determines client compliance with program requirements. Responsibilities include answering phones, sending faxes, routing mail, greeting clients, preparing check requests, processing correspondence to vendors, creating interoffice memos and letters, and sending denial letters. The position is also responsible for accurate data entry into the program database, assisting in researching false or fraudulent requests, and compiling resource/networking information for clients. Maintaining strict confidentiality is essential. This position has no supervisory responsibilities.

Requirements

High School Diploma or GED required
Three years of progressively responsible administrative support experience with Tribal assistance programs or equivalent combination of education and experience.
Intermediate experience and intermediate knowledge using word processing, and spreadsheets (i.e. Word, Excel, etc.) is required.
Ability to interact tactfully and positively with Tribal members, all levels of staff and management.
Ability to maintain a high level of confidentiality.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions.
Ability to effectively present information to management, employees and groups of people.
Ability to add and subtract four-digit numbers including decimals.
Ability to multiply and divide with 10’s and 100’s.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to understand and carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Provide adequate customer service, communication skills, records management skills, and organizational skills.
Ability to coordinate with team members and other levels of colleagues.
Must be able to maintain confidentiality at all times.
Must have ability to prioritize the importance of requests and process them timely and accurately.
Must maintain professional composure at all times.
Requires the ability to operate a keyboard, personal computer, multi-line telephone, calculator, facsimile and photocopier/scanner.
Requires the ability to read, write, communicate, and interpret information accurately in English.
Requires the ability to concentrate and consistently produce accurate work.
Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Occasionally required to stand and walk.
Occasionally required to stand and stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, and ability to adjust focus.

Nice To Haves

May occasionally require work after hours or on weekend.

Responsibilities

Assists with the Energy Assistance Program by working with the appropriate utility companies to make pledges for payment by phone, fax, e-mail, whichever is appropriate or specific to the utility.
Follows internal program procedures by obtaining back-up documentation pertaining to move-in rental assistance or late notice of rent/eviction notice, late/past due mortgage assistance prior to processing requests for clients.
Verifies the validity of the request.
Determines whether the Tribal Member is in compliance with the program in order to receive assistance.
Answers phone, sends fax, routes mail and greets clients.
Prepares check requests via Microix or current software.
Responsible for accurate and timely processing of correspondence to vendors.
Creates interoffice memos and letters as requested by the Program Lead and/or Director.
Responsible for sending denial letters to Tribal Members to utilize other programs as needed.
Responsible for accurately and timely inputting data entry of program activity into database.
Assists Program in researching false or fraudulent requests for assistance, including providing information to the Law Enforcement and/or Prosecutor’s office.
Assists the Program in compiling resource/networking information lists for energy management, affordable housing, food banks, utility assistance or other resources for clients.
Maintains strict confidence at all times.
Performs all other duties as necessary.