CRCL Coordinator (Mobile Crisis Response Program)

Highbridge Human Capital•Kamloops, BC

2d•Hybrid

About The Position

The Kamloops Aboriginal Friendship Society (KAFS) is launching a new program called Crisis Response, Community Led (CRCL). This program will offer an alternative to police presence at mental health crisis calls in Kamloops, providing crisis support services that integrate cultural safety protocols and holistic care. The mobile team consists of mental health professionals and peers with lived experience, available during scheduled hours. The program aims to reduce harm for individuals facing mental health and addictions challenges, as well as Black, Indigenous, racialized, LGBTQ2+ and other marginalized individuals. The CRCL Coordinator will play a key role in supporting day-to-day service delivery, ensuring strong and consistent operations, assisting with shift coordination, staff guidance, documentation quality, and communication between frontline staff and leadership. This position has a regular working schedule of Monday to Friday, 4pm - 12am, and includes an extensive initial training period within the first three months of employment.

Requirements

Degree in Social Work, Psychology, Counselling, or Mental Health
4+ years of direct experience in mental health, crisis response, or community-based support services
Strong understanding of crisis intervention, de-escalation, and safety and wellness assessments
Ability to provide day-to-day guidance, mentorship, and coaching to frontline staff
Understanding and awareness of emotional well-being in the workplace, with the ability to provide grounded emotional support to frontline staff
Experience supporting onboarding, orientation, and training of new team members
Strong documentation skills, including file review for completeness, accuracy, and alignment with program standards
Ability to participate meaningfully in debriefs, case discussions, and team-based service improvement
Strong foundation in trauma-informed, culturally safe, and client-centered practice
Commitment to harm reduction principles and ability to support individuals facing barriers related to mental health, substance use, and broader systems of care
Empathic observer invested in relationship-building, practicing social justice, cultural humility, trauma-informed, and public health approaches to social support and healthcare
Ability to build and maintain respectful working relationships with team members, community partners, service providers, and emergency personnel
Demonstrated ability to take initiative, work independently, and apply sound judgment, resourcefulness, and creativity in dynamic community-based settings
First Aid and CPR Level C certified
Valid Class 5 Driver’s License and access to a reliable vehicle

Nice To Haves

Suicide Intervention and Assessment Training
CBT and DBT training
Mental Health First Aid

Responsibilities

Support day-to-day coordination of shift operations, including team communication, call flow, problem solving, and frontline support during active service hours.
Support daily team check-ins and check-outs to reinforce communication, preparedness, and continuity across shifts.
Provide day-to-day guidance, mentorship, and informal coaching to Responders to support safe, consistent, and client-centered service delivery.
Provide on-site emotional support to Responders throughout their shifts, recognizing when additional care is needed and fostering a team environment grounded in wellness and self-care.
Provide low-impact debriefing and day-to-day support to Responders following calls, and escalate clinical, operational, or team concerns to the Team Lead as appropriate.
Assist with onboarding and orientation of new team members, including shadowing, training support, and reinforcement of program expectations, protocols, Scope of Practice, and service standards.
Review documentation for completeness, accuracy, and alignment with program standards, and flag concerns, trends, or follow-up needs to the Team Lead.
Support quality checks related to documentation, reporting, and service delivery standards.
Identify and communicate emerging staff support, training, or operational needs to the Team Lead.
Participate in debriefs, case discussions, team development, and shared learning opportunities that support effective service delivery across the CRCL program.
Foster respectful and collaborative working relationships with community partners, service providers, and emergency personnel.
Respond to calls as needed to support Responders by providing situational assessment, crisis de-escalation, and point-of-service crisis support, while maintaining a safe holding-space for individuals or groups experiencing psychological or emotional distress.
Contribute to the ongoing effectiveness of the CRCL program by supporting additional responsibilities connected to service delivery, team functioning, and program operations, as required.