Program Coordinator, University Without Walls

DOROT, Inc. • New York, NY

34d • Hybrid

About The Position

DOROT is seeking a Program Coordinator for its University Without Walls (UWW) program, a teleconference program designed for older adults. This role involves developing engaging program content, building community relationships, and communicating directly with older adults. The ideal candidate will be creative, detail-oriented, and passionate about creating programs accessible via telephone to combat social isolation and foster connection. The Program Coordinator will be a key member of the Onsite & Special Programs team, responsible for planning and implementing over 150 teleconference programs annually on various subjects, assessing participant needs, and cultivating relationships with facilitators and organizations to expand program offerings. This role also includes overseeing the program catalog's creation and distribution, developing outreach strategies, training facilitators and volunteers, collaborating with other DOROT departments, and managing program data in Salesforce. The position requires a Bachelor's Degree, 3+ years of relevant experience, and proficiency with Office 365 and Zoom. Occasional evening and Sunday work is expected.

Requirements

• Bachelor’s Degree or higher with 3+ years of professional experience in education, social services, nonprofit management, or similar field
• Experience in facilitating or teaching adult learners
• Highly proactive and critical thinker
• Self-starter able to effectively and independently manage multiple time-sensitive projects and deliverables
• Collaborative mindset and strong interpersonal skills
• Demonstrated success in relationship cultivation
• Strong organizational skills and ability to manage multiple projects
• Excellent verbal and written communication skills, including public speaking/presentations
• Keen attention to detail and ability to perform complex administrative processes
• Knowledge of Office 365
• Video conferencing (Zoom) is required.

Nice To Haves

• working with older adults preferred

Responsibilities

• Serve as a vital and proactive member of the Onsite and Special Programs team, contributing to the achievement of UWW program and constituent goals and the sharing of information between programs.
• Plan and implement more than 150 teleconference programs annually on subjects related to art, culture, news, health and wellness, vision loss, bereavement, and more.
• Gauge the ongoing demand for current programs and participants’ additional program interests/needs.
• Develop additional opportunities for constituents to share their legacies, practice new skills, and connect with peers.
• Cultivate relationships with facilitators and cultural, health, social service, and educational organizations to produce new classes that expand the breadth of the UWW program.
• Enhance program planning and design by reviewing and analyzing relevant data from DOROT’s database and program evaluations.
• Oversee the creation, printing, and distribution of the program catalog, including managing production schedule, drafting and reviewing copy, coordinating with DOROT’s Advancement team, and communicating with outside printer on production and distribution.
• Execute strategies to engage new and diverse facilitators and participants. This includes developing and conducting presentations and speaking to community groups.
• Train and support volunteer and professional program facilitators by providing orientation, training, and feedback to support best practices for engaging older adults and building social connections in teleconference programs.
• Collaborate with other DOROT departments for participant support and program planning, including: Conferring with DOROT’s Supportive Services staff to address older adults’ needs for social work interventions, referrals, or other supports.
• Developing targeted marketing and outreach strategies for participant recruitment.
• Train, mentor, and supervise office volunteers and interns to ensure that UWW practices and protocols are understood and carried out with professionalism and excellence.
• Support registration of new participants and serve as backup for managing teleconference call connections.
• Collect and enter participation data, constituent interactions, and partner relationships using DOROT’s online database (Salesforce platform); also contribute to the monthly review of statistics for internal reports and analysis of trends.
• Complete other duties as assigned.

Benefits

• 20 days of vacation per year
• 10 paid Federal holidays
• up to as many as 13 paid Jewish holidays
• early office closures on Fridays
• fully paid Parental Leave
• other generous Leave policies
• Medical, vision, dental, short-term disability, life insurance
• 403(b) Retirement Savings Plan immediately upon hire
• discretionary quarterly contributions to eligible employees’ 403(b) Retirement Savings Plan in the quarter following completion of 2 years of service with eligibility for increasing contributions for employees with more than 5 and more than 10 years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level