Program Coordinator, University Without Walls

DOROT, Inc.•New York, NY

46d•$54,000 - $60,000•Hybrid

About The Position

DOROT is seeking a Program Coordinator for its University Without Walls (UWW) teleconference program. This role involves developing program content, building community relationships, and communicating directly with older adults. The ideal candidate will be creative, detail-oriented, and enthusiastic about creating programs accessible via telephone. UWW is DOROT's flagship teleconference program, serving older adults and combating social isolation through various topics like art, culture, news, health, and wellness.

Requirements

Bachelor’s Degree or higher with 3+ years of professional experience in education, social services, nonprofit management, or similar field
Experience in facilitating or teaching adult learners; working with older adults preferred
Highly proactive and critical thinker
Self-starter able to effectively and independently manage multiple time-sensitive projects and deliverables
Collaborative mindset and strong interpersonal skills
Demonstrated success in relationship cultivation
Strong organizational skills and ability to manage multiple projects
Excellent verbal and written communication skills, including public speaking/presentations
Keen attention to detail and ability to perform complex administrative processes
Knowledge of Office 365; video conferencing (Zoom) is required.
Availability to work occasional evening hours and approximately four Sundays per year.

Nice To Haves

working with older adults preferred

Responsibilities

Serve as a vital and proactive member of the Onsite and Special Programs team, contributing to the achievement of UWW program and constituent goals and the sharing of information between programs.
Plan and implement more than 150 teleconference programs annually on subjects related to art, culture, news, health and wellness, vision loss, bereavement, and more.
Gauge the ongoing demand for current programs and participants’ additional program interests/needs.
Develop additional opportunities for constituents to share their legacies, practice new skills, and connect with peers.
Cultivate relationships with facilitators and cultural, health, social service, and educational organizations to produce new classes that expand the breadth of the UWW program.
Enhance program planning and design by reviewing and analyzing relevant data from DOROT’s database and program evaluations.
Oversee the creation, printing, and distribution of the program catalog, including managing production schedule, drafting and reviewing copy, coordinating with DOROT’s Advancement team, and communicating with outside printer on production and distribution.
Execute strategies to engage new and diverse facilitators and participants. This includes developing and conducting presentations and speaking to community groups.
Train and support volunteer and professional program facilitators by providing orientation, training, and feedback to support best practices for engaging older adults and building social connections in teleconference programs.
Collaborate with other DOROT departments for participant support and program planning, including: Conferring with DOROT’s Supportive Services staff to address older adults’ needs for social work interventions, referrals, or other supports. Developing targeted marketing and outreach strategies for participant recruitment.
Train, mentor, and supervise office volunteers and interns to ensure that UWW practices and protocols are understood and carried out with professionalism and excellence.
Support registration of new participants and serve as backup for managing teleconference call connections.
Collect and enter participation data, constituent interactions, and partner relationships using DOROT’s online database (Salesforce platform); also contribute to the monthly review of statistics for internal reports and analysis of trends.
Complete other duties as assigned.