Program Coordinator- Transitional Housing

CCI Ottawa • Ottawa, ON

1d • Onsite

About The Position

Since 1954, CCI Ottawa has been dedicated to cultivating a vibrant and inclusive city where immigrants and refugees are supported, connected, and empowered. We are a full service settlement agency with multiple departments that offer a wide range of programs and services. Using a client-centered approach, we offer targeted case management. We do needs assessments, support with official documents and paperwork, information and orientation sessions, crisis counselling, housing assistance, translation, language classes, and help navigating public services and agencies such as healthcare, the CRA, Service Ontario, and many others. In addition we offer programs that help newcomers become socially and economically connected, whether through sports, recreation, cultural activities, or job search and networking support. CCI also offers these services in a youth specific context. Finally, CCI Ottawa operates 4 Transitional Housing Sites. Each site provides shelter, food, and wrap around services to support clients as they move into permanent accommodations.

Under the direction of the Program Manager, Program Coordinator will support the management, planning and implementation of programs and activities, as well as providing support to staff, HR procedures, implementing strategies and other responsibilities as assigned by the Program Manager.

Requirements

• Post-secondary education in a relevant field, such as Facility Management, Hospitality, or Business Administration, or an equivalent combination of education and experience.
• Minimum 2 years of experience in a similar coordination role, preferably in a facility or program management setting.
• Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with staff and vendors.
• Proven ability to manage staff schedules and coordinate operational tasks efficiently.
• Knowledge of health and safety standards related to food preparation and facility maintenance.
• Experience with inventory management and ordering supplies in bulk.
• Ability to work independently and as part of a team in a dynamic environment.
• Proficiency in Microsoft Office 365 and other relevant software applications.
• Strong problem-solving skills and the ability to handle unexpected challenges effectively.

Responsibilities

• Develop and manage schedules for all operational staff in the Department
• Coordinate with the staff to ensure inventory, stock is sufficient to supply the building
• Monitor building cleanliness and maintenance to ensure safety and hygiene standards are met. Report facility issues or safety concerns to the Program Manager.
• Ensure operational equipment is in good condition and coordinate repairs.
• Work with clients to explain their responsibilities for maintaining a clean and hygienic living space
• Oversee operational staff performance in compliance with the HR Department and report to the Program Manager as needed
• Prepare regular reports on operational status, including staffing, maintenance, and inventory. Track incidents and provide recommendations for improvements to the Program Manager
• Ensure staff follow health and safety protocols, including sanitation practices. Conduct training on safety and emergency procedures and maintain records of inspections in compliance with the Joint Health and Safety Committee within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree