Harborview Medical Specialty Clinic

University of Washington•Seattle, WA

7d•Hybrid

About The Position

Harborview Medical Specialty Clinic has an outstanding opportunity for a Full-time Days Program Coordinator/Scheduler. This position is 100% FTE, Days, Mondays-Fridays, 8:00 am - 4:30 pm, with occasional Telework. It offers a convenient location near public transportation, the chance to make a difference for patients and employees, and opportunities for career growth.

Requirements

High school graduation or equivalent AND two years of experience in the program specialty OR An equivalent of education/experience.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Nice To Haves

Experience in a Dermatology clinic setting

Responsibilities

Review and prioritize incoming referrals from multiple sources using their knowledge of each physician’s specialized skill set.
Triage incoming referrals to assure the appropriate specialist will be reviewing referrals.
Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner.
Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference.
Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance.
Manage and resolve a high volume of phone inquiries and messages.
Review appointment follow-up requirements and expectations with patients.
Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations.
Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling.
Building provider schedules.
Serve as a primary program contact to other departments, patients, providers outside facilities.
Other assigned duties.