Program Coordinator, Operations and Strategy

Vanderbilt University•Nashville, TN

About The Position

The Program Coordinator for Operations and Strategy supports the Office of the Vice Provost for Graduate Education and Growth Initiatives and is a key contributor responsible for program coordination across three central areas, including operations and administration, global initiatives and engagement, and academic growth initiatives, to include the ongoing development of the university’s campus network. The Program Coordinator executes strategic and operational decisions across a dynamic portfolio through project tracking and data entry, building Gantt charts and timelines, taking meeting minutes, preparing agendas, developing briefing materials, preparing presentations, website maintenance, and liaising with internal partners to ensure cross functional alignment. The Program Coordinator also provides superior administrative and operational support for the Operation Team, serving as a student-facing representative of graduate education, greeting and referring visitors and questions to the appropriate points of contact, and assisting with the daily operations of the unit. The ideal candidate will also have the willingness and capability to use Vanderbilt-approved AI models to increase their effectiveness and efficiency in this role.

Requirements

A bachelor’s degree from an accredited institution of higher education is necessary.
Outstanding organizational skills, including ability to prioritize, and carry out multiple assignments independently and in a timely fashion is necessary.
Strong experience with project management tools, processes, and reporting is necessary.
Ability to balance the diverse needs of the job and its various constituents (prospective students, current students, alumni, faculty, and staff) is necessary.
Outstanding verbal and written communication skills are necessary.
Demonstrated ability to make administrative/procedural decisions and judgments is necessary.
Ability to work in, and appreciate a highly productive, change oriented, and research oriented academic community is necessary.
Ability to utilize AI to create administrative efficiencies and ensure effectiveness is required.

Nice To Haves

At least three years of related work experience is preferred; a combination of education and work experience may be considered.
Previous administrative experience in an institution of higher education is preferred.

Responsibilities

Provide front-office support to greet visitors, answer phone calls, respond to the central unit’s email inbox, and provide exceptional customer service to all internal and external stakeholders.
Assist in the management of stakeholder meetings, including taking meeting minutes, preparing agendas, and providing general meeting coordination.
Assist with website maintenance and the maintenance of the unit’s internal and external stakeholder contact lists.
Provide administrative and operational support as needed to facilitate the daily operations of the unit.
Manage a database of memoranda of understanding (MOUs) outlining Vanderbilt’s global partnerships.
Provide meeting logistics for convenings related to global engagement, including setting the agenda and moderating discussions.
Assist with the development and maintenance of the university’s website presence for global engagement.
Communicate global engagement opportunities with academic schools and colleges.
Develop standard operating procedures (SOPs) for the processes surrounding engagement with global partners.
Provide superior project tracking support to aid in the development of Vanderbilt’s campus network utilizing Gantt charts, timelines, and relevant project management software tools.
Produce executive-level presentations, memoranda, and communications reflecting project updates and status.
Liaise closely with other internal units to ensure cross-functional collaboration and alignment.
Assist in the development of metrics to track and evaluate projects and progress.