Program Coordinator-Operations & Administration

Barrow County BOC•Barrow County, GA

About The Position

This position provides administrative and operational support to the Senior Center Manager and serves as the primary point of contact for participants, families, and community members. The role is responsible for coordinating client services, maintaining participant records, overseeing daily administrative functions, and ensuring the efficient operation of the Senior Center's office and support services. This position also assists with reporting, compliance, customer service, and other administrative processes that support the delivery of high-quality programs and services.

Requirements

Associate degree in Adult Education, Business or a related field
Two years of experience in senior program/curriculum development, adult education, or related field
Valid driver’s license
Knowledge of senior citizen programming strategies
Knowledge of county and departmental policies and procedures
Extensive knowledge of modern office practices and procedures
Thorough knowledge of supervisory principles and practices
Advanced proficiency in computers and job-related software programs
Skill in prioritizing and organizing work

Responsibilities

Oversee client registration, intake, and record management
Address participant questions and concerns professionally
Ensure a welcoming, inclusive, and supportive environment
Welcome new visitors and administer tours as needed
Oversee and coordinate daily administrative operations to ensure efficient and effective functioning of the center.
Maintain accurate records, files, databases, and administrative documentation in accordance with organizational policies.
Prepare, compile, and maintain reports, correspondence, and program documentation.
Ensure compliance with organizational policies, procedures, and applicable regulations.
Provide general administrative support to leadership and staff to promote efficient operations.
Provide guidance and support to ensure consistent customer service and administrative practices.
Communicate and coordinate operational updates with staff, including transportation schedule changes, meal delivery modifications and new client enrollment to ensure accurate daily service delivery.
Maintain meal service logs and document mileage records with staff.
Ensure accurate tracking, documentation, and reporting of program participation and related data.
Assist the Manager with budgeting processes including tracking expenditures and monitoring program budgets.
Compile financial documentation and assist with preparation of budget-related reports.