Program Coordinator, Mental Health & Substance Use Services (MH&SUS)

Fraser Health•Burnaby, BC

1d•Onsite

About The Position

The Program Coordinator, Mental Health & Substance Use Services (MH&SUS) is responsible for overseeing and coordinating the delivery of care in the designated service area. This involves planning, developing, implementing, and evaluating the effectiveness, efficiency, and accessibility of services. The role acts as a senior clinician, providing case consultation and clinical review, and may manage direct case management for community clients. Responsibilities include monitoring and revising policies and procedures, supervising staff, orientating and training personnel, evaluating staff performance, and planning for ongoing training needs. The coordinator also collects and analyzes statistics, participates in the budget process, and is involved in staff recruitment and selection. Additionally, they consult and liaise with other MH&SUS staff, departments, and community services.

Requirements

Baccalaureate degree in Nursing from an approved School of Nursing.
Five (5) years' recent related clinical experience including one (1) year experience in a supervisory/administrative capacity, or an equivalent combination of education, training and experience.
Current practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM).
For licensed facilities successful completion of St. John's Ambulance Safety Orientated First Aide Certificate and current Cardiopulmonary Resuscitation Certificate (CPR) level C are required.
Valid BC driver's license and access to personal vehicle with appropriate insurance coverage.
Ability to lead, plan, problem solve, organize and prioritize
Sound professional judgment, empathy, tact and integrity
Professional practice skills within the specialty area.
Ability to support staff using a case management model
Thorough knowledge of MHSU therapeutic principles, practices and procedures.
Ability to supervise and effectively direct the workload of others
Ability to communicate effectively both verbally and in writing
Ability to deal with others effectively
Good working knowledge of pertinent legislation, policies, standards and collective agreements
Ability to operate related equipment
Physical ability to perform the duties of the position

Responsibilities

Coordinates and supervises the provision of care in the designated service area and is accountable for its overall effectiveness.
Establishes clinical priorities, assigns and adjusts work assignments, ensures that necessary resources are available, promotes a positive team environment.
Participates in recruitment, interviewing and selection of staff; provides leadership by developing, implementing and evaluating staff orientations, in-service education and placement of students for clinical practice experience.
Assesses, develops and evaluates the skills and performance of staff by providing individual coaching and instruction to staff as appropriate; conducts performance evaluations and ensures the maintenance of standards, protocols and procedures.
Provides clinical expertise, consultation, role modeling and leadership in evidence-based practice to staff and/or patients/clients by reviewing literature, consulting with experts, collaborating with members of the interprofessional team, evaluating clinical practice and recommending changes to existing standards.
Ensures the effective and efficient patient/client flow and service utilization.
Develops and implements quality improvement processes by methods such as engaging in programs/practice evaluation, and identifying areas for improved efficiency and effectiveness in service delivery. Participates in quality assurance audits, facility reviews and facility or staff investigations as required. Assists in resolving client and family complaints.
Accountable for the optimal use of patient/client care resources; identifies opportunities for improved utilization of resources, provides input into budget/staff allocations, assists team members in workload decision-making, evaluates and identifies required patient/client care products and/or equipment, and recommends changes to existing administrative processes. Keeps manager informed and apprised of all recommendations or decisions.
May be required to assist Manager in negotiating and writing contracts. Acts as a resource to the funded agencies and performs regular contract evaluations.
Maintains, reviews and analyzes program specific data; identifies trends and issues in the provision of mental health & substance use services. Proposes, develops and implements modifications and initiatives to meet emerging MH&SUS needs.
Oversees the development of policies, procedures, standards of care and is accountable for their effectiveness; makes recommendations to the Manager on long term planning; implements processes and procedures and evaluates results.
Develops and maintains effective and efficient communication links with other health service providers, community agencies and other external partners.
Participates in research and special projects by collaborating with members of the interprofessional team promoting staff awareness and involvement in research activities; identifies practices/issues that require research; collects and interprets data and provides input for further analysis.
Participates in local, regional and external committees and working groups as assigned and provides input into operational issues.
May be required to provide comprehensive clinical case management services to a limited number of community clients. Documents assessments, care plans, observations, interventions, outcomes/evaluations and referrals according to practice standards and Fraser Health procedures.
Performs other related duties as assigned.