Program Assistant - Mental Health & Substance Use (MOA/Medical Transcription)
About The Position
Within the context of a client and family-centred care model and in accordance with established vision and values of the organization, this position provides administrative, secretarial and clerical support. Transcribes and types a variety of medical dictation and other documentation utilizing various software applications and acts as a receptionist by answering phones, determining urgency of calls and referring to staff. Greets clients, provides resource information and responds to various inquires. Complies, prepares and maintains statistical records for workload monitoring and program planning. Receives referrals, schedules and/or confirms client’s appointments, receives clients and provides information. Types material such as correspondence, psychiatric and physician assessments, discharge reports, memos, minutes, promotional material. Edits transcribed material for stylistic consistency and accuracy, identifies medical and verbal inconsistencies in dictation, makes corrections and resolves problems. About the Assertive Community Treatment (ACT) Team Assertive Community Treatment (ACT) is a team-based, person-centered service delivery model that supports people living with complex mental health or concurrent mental health and substance use disorders in their community. ACT is an evidence-based service delivery model that combines treatment, rehabilitation and support services using team-based care as a community alternative to psychiatric hospitalization. These teams provide intensive, specific and continuous services to meet the needs of individuals living with serious and persistent mental health and/or substance use challenges, who have not benefited from traditional outpatient programs.
Requirements
- Grade 12, graduation from an approved program in Medical Transcription and/or Medical Office Administration Certificate, plus one (1) year recent, related experience or an equivalent combination of education, training and experience.
- Ability to communicate effectively, both verbally and in writing.
- Knowledge of community, social and mental health resources.
- Knowledge and experience in providing culturally competent support services specifically pertaining to aboriginal people.
- Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented care.
- Ability to work independently and in cooperation with others.
- Ability to organize and prioritize.
- Ability to keyboard 5,000 keystrokes per hour.
- Business writing skills.
- Knowledge of general office procedures.
- Ability to establish and maintain rapport with clients.
- Knowledge of medical terminology.
- Ability to operate related equipment.
- Physical ability to carry out the duties of the position.
Responsibilities
- Provides administrative, secretarial and clerical support.
- Transcribes and types a variety of medical dictation and other documentation utilizing various software applications.
- Acts as a receptionist by answering phones, determining urgency of calls and referring to staff.
- Greets clients, provides resource information and responds to various inquiries.
- Compiles, prepares and maintains statistical records for workload monitoring and program planning.
- Receives referrals, schedules and/or confirms client’s appointments, receives clients and provides information.
- Types material such as correspondence, psychiatric and physician assessments, discharge reports, memos, minutes, promotional material.
- Edits transcribed material for stylistic consistency and accuracy, identifies medical and verbal inconsistencies in dictation, makes corrections and resolves problems.
Benefits
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award-winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
