Program Coordinator, LLM Adjunct Services

Georgetown University•Washington, DC

8d•$19 - $29•Hybrid

About The Position

The Program Coordinator for LL.M. Adjunct Services, in the Office of Academic Affairs, Law Center - Georgetown University plays an important role in providing consistent, professional front-line customer service to a large, prominent, professional group of adjunct faculty who have unique needs for support as they are not on campus frequently. The Program Coordinator will focus on providing support to over 600 adjunct faculty teaching experiential and non-experiential courses.

Requirements

Associate’s degree, B.A., or equivalent required.
At least two years professional experience is required.
Strong organizational and interpersonal skills.
Excellent oral and written communication skills.
Discretion with sensitive financial and personal information is required.
Prompt, accurate, and courteous responses to requests for assistance from our adjunct faculty are critical components of the job.
Ability to juggle multiple tasks, meet deadlines, and solve problems in a courteous and professional manner are necessary.
Demonstrated ability to work collegially and independently with various departments within Georgetown Law.
A positive attitude and willingness to do all tasks necessary to support the administration of the J.D. and LL.M. Academic Programs are essential qualifications.
Proficiency with the Microsoft 365 products (Word, Excel, PowerPoint), Google products (“G”) Suite (Gmail, Google Sheets, etc.), and Adobe Acrobat is required.

Nice To Haves

Two years office administration/customer service experience
Experience with web editing tools and Banner is a plus

Responsibilities

Facilitating the rehiring and onboarding process for over 300 LL.M. adjuncts, including preparing, keying in, and issuing over 300 appointment letters
Providing in-person support to adjunct faculty as they prepare to teach and carry out teaching and grading responsibilities
Serving as the first point of contact for adjunct faculty inquiries related to administrative issues
Provide adjunct faculty data to internal and external constituents, as appropriate
Manage communications to adjunct faculty
Manage adjunct office reservations
Assist with implementing and standardizing office procedures related to adjunct services
Update the adjunct virtual office page
Provide course scheduling assistance and front desk support
Perform other duties as required to support the mission of the Academic Affairs office