Program Coordinator III
About The Position
The North Carolina State Highway Patrol is seeking a Program Coordinator to join our team! This role involves coordinating programs in a fast-paced environment. The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public.
Requirements
- Bachelor’s degree from an appropriately accredited institution
- Two (2) years of experience related to the area of assignment; or an equivalent combination of training and experience.
- Working knowledge of Microsoft Office products and general office equipment.
- Skills to effectively communicate both orally and in written format.
- Ability to organize workload, prioritize competing assignments, and complete work accurately, efficiently and within established timelines.
- Skill in providing professional, courteous, and effective customer service by telephone to the general public.
- Skill in gathering, reviewing, analyzing, and clearly explaining information.
- Ability to accurately enter, update, and maintain electronic data.
- Ability to recognize discrepancies, potential violations, or matters requiring additional review and refer those matters to appropriate supervisory personnel.
- Ability to work effectively and professionally with external agencies, State Highway Patrol employees, and customers by fostering respectful, cooperative, and positive working relationships.
- Basic knowledge of State Highway Patrol operations and policies.
- Experience with programs used by members assigned to the Notice and Storage Section, e.g. MILES, STARS, SADLS, etc.
Responsibilities
- Processes forms, maintains records and files from garage owners, towing companies, and private landowners who desire to exert their liens by selling unclaimed vehicles at a public/private sale.
- Leverages technology and recorded information to provide analysis and investigative assistance to law enforcement officials by consolidating collected data to facilitate valuable information to enhance law enforcement investigative efforts.
- Serves as a key resource in the identification, unveiling and prevention of criminal occurrences as it relates to DMV credentials and motor vehicles.
- Cites statutory requirements and provides interpretations of North Carolina laws that govern various situations involving storage of vehicles.
- Accountable for collecting revenues and reconciling monies daily.
- Works closely with stakeholders, internal and external law enforcement entities and other DMV business units to combat fraud in the various forms it may occur.
Benefits
- Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
