Program Coordinator II

Commonwealth of Massachusetts • Boston, MA

17d • Onsite

About The Position

The Department of Revenue's Resolution Division is seeking a task-driven, highly organized team player to serve as a Program Coordinator. This role involves coordinating and administering various programs within the Division, including grant programs, outreach, training, performance reviews, records retention, and the student intern program. The Program Coordinator will also provide direct supervision to office staff, analyze program data and workflows, offer technical assistance, and create reports for management. Additionally, the role requires providing administrative support, maintaining accurate records, and delivering professional customer service via telephone inquiries.

Requirements

• At least three years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis.
• Ability to follow written and oral instructions and to communicate effectively.
• Knowledge of agency policies and procedures.
• Experience in program management.
• Ability to maintain confidentiality of information.
• Ability to analyze and determine the applicability of information to draw conclusions and make appropriate recommendations.
• Ability to assemble information and format reports for management use.
• Advanced computer skills, including TEAMs, Excel, Microsoft Word and other common office software.
• Ability to coordinate the efforts of others to accomplish program objectives.
• Knowledge of the types and uses of agency forms.
• Knowledge of the proper telephone procedures for making and receiving agency calls.
• Ability to view, retrieve, enter, and update information in Genisys, TEAMs, Excel, Microsoft Word and other software used by the Division.
• Knowledge of tax administration’s organizational structure and business functions.
• Background check including state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.

Nice To Haves

• A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience.
• A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.
• A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Responsibilities

• Coordinates and assists with the administration of the Low Income Tax Clinic (LITC) and Volunteer Income Tax Assistance (VITA) Grant Program, outreach programs, and notice and content review process.
• Coordinates administrative programs for the Division including but not limited to internal training, the Employee Performance Review Program, the Records Retention Program, the Student Intern Program, and assist the Information Technology Liaison for IT access and security and the MassCareers Hiring Assistant.
• Provides direct supervision to office staff including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; determining training needs and providing or arranging for such training and motivating staff to work effectively to accomplish unit goals.
• Reviews and analyzes data and workflows for assigned programs to assess their effectiveness, to make recommendations for business reforms, and to devise new methods of accomplishing program objectives.
• Drafts new procedures and guidelines as needed.
• Provides technical assistance and advice to agency personnel and others concerning assigned programs to exchange information, resolve problems, and to ensure compliance with established policies, procedures, and standards.
• Assists members of the Division by providing administrative support to the team, entering accurate and complete information in Genisys and other databases and maintaining organized case files and records.
• Creates statistical and narrative reports for management’s use in setting goals, measuring performance, determining resource allocations and strategic planning.
• Performs related duties as required.
• Provides professional customer service by accurately and promptly responding to telephone inquiries.

Benefits

• Comprehensive Benefits
• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed