Program Coordinator II - Outreach - CSS Headquarters

Commonwealth of Massachusetts • Boston, MA

12d • Hybrid

About The Position

The Massachusetts Department of Revenue’s Child Support Services Division is seeking a Program Coordinator II to join its Outreach Team at its Headquarters office in Boston. This position is part of a hybrid work model, requiring both in-office and remote work, with the need for appropriate remote work environment, connectivity, and resource access. The role involves travel to offices, centralized locations, and outreach events across the state. Candidates must be able to be supervised remotely, work effectively in isolation, be organized, disciplined, conscientious, motivated, and committed to using remote work tools. They must also be available for same-day travel to their designated work location if an exigent circumstance arises. The Program Coordinator II will work closely with the Outreach Lead to implement the Outreach Strategy, manage projects, communicate implementation details to stakeholders, provide input on marketing, and develop written materials. Collaboration with other CSS teams and building stakeholder relationships are key aspects of the role. Core responsibilities include coordinating and monitoring outreach campaigns, assessing outreach activities with management, developing metrics for evaluation, analyzing data to improve effectiveness, providing resources and training to outreach staff and volunteers, developing procedures, assisting staff with inquiries, building relationships with external agencies, reporting on outreach status, supporting social media and distribution of notices, identifying creative messaging, collaborating on social media content and advertising placement, participating in communication strategy development, assisting with creative material development (graphics, videos, etc.), and providing input on marketing and rebranding efforts. The role also includes performing related duties such as attending meetings, maintaining records, and preparing reports.

Requirements

• At least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.
• A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.
• A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.
• A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
• Candidates must ensure they have the appropriate work environment for telework, including but not limited to, connectivity, and resource access to conduct their job duties while remote.
• Candidates will be required to travel to offices and other centralized locations as well as outreach events throughout the state.
• Candidates must be able to be supervised remotely and must be able to work effectively in an isolated setting.
• Candidates must be organized, highly disciplined, conscientious, motivated, and committed to utilizing identified tools for successfully performing in a remote setting.
• Candidates must be available to travel to their officially designated work location with as little notice as the same workday should an exigent circumstance arise.

Responsibilities

• Coordinate and monitor CSS outreach campaigns and activities to ensure efficient and effective operations and compliance with established standards.
• Confer with the Outreach Lead and CSS management staff and other agency personnel to assess outreach activities, determine outreach requirements and resources and materials needed and develop criteria and standards for evaluation of outreach activities.
• Contributes to the design and development of metrics and other materials needed to evaluate outreach activities in order to determine progress and effectiveness and to make recommendations concerning changes as needed.
• Assist in the development and implementation of standards to be used in program monitoring and/or evaluation.
• Collaborate with the Outreach Lead to analyze data concerning outreach campaigns, events and other outreach activities to determine progress and effectiveness, to make recommendations for changes in approach, procedures, guidelines, etc. and to devise methods of accomplishing outreach objectives.
• Provide resources, materials and training to CSS outreach staff and volunteers to support CSS’s outreach campaigns and events.
• Develop and implement procedures and guidelines to accomplish outreach program objectives and goals.
• Provide assistance and guidance to CSS staff and respond to inquiries concerning CSS outreach activities.
• Develop and maintain relationships with various private, local, state and federal agencies and others to communicate CSS messaging, obtain key information, determine approaches to collaboration and/or to resolve problems.
• Develop and maintain reports on status and effectiveness of outreach activities.
• Support use of social media and distribution of non-electronic notices and materials.
• Works with the Outreach Lead to identify creative messaging to advertise benefits to potential customers.
• Collaborate with the Outreach Lead in working with DOR Publishing to place targeted ads across designated social platforms and build out monthly content across all platforms.
• Participate in the development and implementation of communication strategies to deliver concise information to DOR/CSS customers.
• Assist in developing graphics, illustrations, and other creative materials including videos, infographics, posters, presentations, etc.
• Provide input and feedback on marketing and rebranding the DOR/CSS program and ongoing communication and outreach strategies.
• Performs related duties such as attending meetings and conferences, maintaining records, and preparing reports.

Benefits

• Comprehensive Benefits
• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level