Program Coordinator I (Temporary)

OSHR Temporary Solutions • Wake County, NC

5d • Onsite

About The Position

This is a temporary position with the Office of State Human Resources, Temporary Solutions division. The agency's mission is to provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of its employees. This specific temporary position is located at 301 N. Wilmington Street, Raleigh, NC - Wake County with the Department of Public Instruction. The hourly rate of pay is $20.00, based on education and/or years of relevant work experience. Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time. Individuals hired into a temporary State job must be fully qualified. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience for those seeking permanent employment with the state.

Requirements

• Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of education and experience.

Nice To Haves

• Licensure technical support
• Application status review
• Licensure data entry
• Guidance for submitting licensure applications
• Financial services support for the Licensure Section
• Answer a high volume of calls generated through an automated operational call system
• Processing fee inquiries and payments
• Monitor incoming and outgoing mail
• Monitor email correspondences generated by internal and external systems
• Significant contact with educators and other shareholders to provide licensure guidance
• Forwarding more complex issues to an Education Specialist for further consultation

Responsibilities

• Provide licensure technical support.
• Review application status.
• Perform licensure data entry.
• Provide guidance for submitting licensure applications.
• Provide financial services support for the Licensure Section.
• Answer a high volume of calls generated through an automated operational call system.
• Process fee inquiries and payments.
• Monitor incoming and outgoing mail.
• Monitor email correspondences generated by internal and external systems.
• Provide licensure guidance to educators and other shareholders.
• Forward more complex issues to an Education Specialist for further consultation.
• Performs other duties as assigned.

Benefits

• No leave or retirement benefits offered with this position.
• Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP).

What This Job Offers

• Career Level: Entry Level