Program Coordinator I - Part Time

Consumer Direct Care Network • Austin, TX

1d • Onsite

About The Position

Program coordinators support daily intake and referral processes to help clients begin services and coordinate in-home care in compliance with federal and state regulations, Managed Care Organization program rules, and contract requirements. They maintain a caseload of clients enrolled in Medicaid programs and conduct regular check-ins, updating care plans when client needs change. The position also supports daily operations, client advocacy, service enrollment, stakeholder coordination, and related projects.

The role typically works in an office environment and uses a computer, telephone, and other office equipment. The work environment has typical office noise and may involve frequent interruptions. The employee is regularly required to sit, talk, or hear; frequently use repetitive hand motions, handle or feel objects, and stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• A combination of education and experience.
• Reliable internet is required if working remotely or in a hybrid position.
• Effective written and verbal communication skills.
• Bilingual ability is preferred in various locations.

Nice To Haves

• Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field.
• One year of previous experience working with individuals with disabilities or older adults.
• Bilingual ability in applicable locations.

Responsibilities

• Maintain and coordinate a caseload of clients enrolled in Medicaid programs.
• Coordinate clients’ in-home care needs in compliance with federal and state regulations, MCO program rules, and contract requirements.
• Assist with daily intake and referral processes to support business growth and development.
• Promote cohesiveness in the office environment.
• Support day-to-day operations and client advocacy.
• Meet position requirements with little direct oversight.
• Collaborate with stakeholders regarding service delivery.
• Comply with applicable legal requirements, standards, policies, and procedures.
• Demonstrate dependability, effective problem-solving and decision-making, and computer efficiency.
• Handle complex service programs and special projects.
• Market services to referral sources as needed.
• Maintain the skills and knowledge necessary to coordinate workflow.
• Participate in professional development and training activities.
• Prioritize and multitask effectively.
• Provide excellent customer service to internal and external clients.
• Represent the company at stakeholder meetings, health fairs, and provider fairs.
• Enroll clients and employees in services, web portal, and EVV systems as needed.
• Conduct necessary client assessments and home visits as required.
• Answer and make phone calls and occasional video calls.
• Perform other duties as assigned.

Benefits

• Professional development opportunities and training for career development.
• Medical, dental, and vision insurance, based on position and employment status.
• Vacation accrued at 3.07 hours per pay period, based on position and employment status.
• Profit-sharing for employees in good standing, based on position and employment status.
• Two paid floating holidays, based on position and employment status.
• Nine paid federal holidays, based on position and employment status.
• Paid safe sick time accrued at 1 hour per 30 hours worked, based on position and employment status.
• Instant Earnings Option, based on position and employment status.
• 401(k) retirement plan with discretionary company match, based on position and employment status.
• Company-paid life insurance, based on position and employment status.
• Supplemental life, accident, critical illness, and hospital benefits, based on position and employment status.
• Short- and long-term disability, based on position and employment status.
• Paid parental leave, based on position and employment status.
• Flexible spending account, based on position and employment status.
• Employee assistance program, based on position and employment status.
• Pet insurance, based on position and employment status.
• Rewarding career helping others.
• Fun and engaging work environment built on team unity.
• Job satisfaction from making a difference in the work and lives served.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed