Program Coordinator, Field Engineering

Amazon • Seattle, WA

1d • $80,200 - $97,400 • Onsite

About The Position

AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring the cloud runs smoothly. This involves supporting all AWS data centers and the associated servers, storage, networking, power, and cooling equipment. The team tackles complex challenges within the supply chain and seeks talented individuals to contribute. You will join a diverse team of engineers, supply chain specialists, security experts, and operations managers, collaborating across AWS to maintain high standards of safety and security while delivering scalable capacity at the lowest cost. The Data Center Field Engineering Team specifically owns the lifecycle of AWS data centers, focusing on root cause analysis, capacity and availability improvement, and fleet optimization. As a Field Engineering Program Manager I, you will be highly organized, detail-oriented, and an effective communicator. You will support multi-discipline engineering teams by managing administrative workflows, processes, and coordinating tasks arising from investigations and solutions developed by Field Engineers. You will act as the liaison between engineering outputs and the operational mechanisms required for resolution and scalability. You will work closely with Field Engineers, operations staff, and cross-functional partners to ensure clear identification, documentation, and tracking of action items, workflows, and team ownership. Strong skills in asking pertinent questions, gaining stakeholder alignment, and driving clarity in undefined areas are essential. You must possess strong organizational skills, attention to detail, and the ability to build effective working relationships across teams.

Requirements

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience working with cross-functional teams
• 2+ years of project/program management experience

Nice To Haves

• Possess excellent communication and writing skills, attention to detail, and high-quality standards.
• Proficiency with project tracking tools (e.g., spreadsheets, ticketing systems, dashboards).
• Experience working in engineering, data center, or technical operations environments.
• Experience developing or improving standard operating procedures, runbooks, reporting mechanisms and process documentation.

Responsibilities

• Ensure completion of workflows and action items resulting from Field Engineering investigations and solutions.
• Ask the right questions across teams to gain alignment on process ownership, and establish scalable, repeatable workflows so recurring issues have a defined resolution path.
• Coordinate administrative tasks across multiple engineering disciplines, ensuring items are routed to the appropriate teams and tracked to completion.
• Maintain and update tracking tools, dashboards, and reporting mechanisms to provide visibility into task status and program health metrics.
• Support Field Engineers by handling process-related follow-ups, documentation, and coordination so they can focus on technical work.
• Document and improve team mechanisms — including intake processes, SOPs, runbooks, and onboarding materials — identifying gaps or unclear ownership and escalating for alignment.

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level