Program Coordinator, Family Support - NICU - FT Days (7am-3:30pm)

Hackensack Meridian Health•Hackensack, NJ

4d•Onsite

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Requirements

Bachelor's degree.
Two to four years of experience required, one to three years of work experience in a related field or experience as a NICU parent.
Strong program development and volunteer management experience.
Basic knowledge of the emotional and medical issues inherent in a NICU hospitalization.
Strong written and verbal communication skills, including experience working with Microsoft Office.
A dynamic, energetic, compassionate individual who enjoys managing multiple tasks and collaborating with many different types of individuals, families, disciplines, medical personnel and organizations in an intensive care setting.

Nice To Haves

Master's degree, or equivalent work experience in Social Work, Education, Public Health or related field.
Nursing experience.

Responsibilities

Coordinate the development, implementation and evaluation of family-centered, educational and social activities designed to support NICU staff and families and improve the patient/family experience. This includes ensuring site meets program metrics, maintaining March of Dimes NICU Family Support (NFS) identity and visibility, recruiting and managing volunteers and assisting in the development of local March of Dimes market and hospital relationship.
Provide information, support and direct services to families by coordinating the implementation of Core Curriculum parent education hours and additional, customized social activities to ensure NFS core program metrics are achieved.
Recruit, onboard, train and manage volunteers, including the family staff advisory committee and social activity volunteers. Ensure compliance with March of Dimes and hospital protocols and policies.
Coordinate annual NICU staff professional development opportunity that promotes principles of family-centered care and participate in education offerings from March of Dimes and hospital partner.
Serve as a liaison between March of Dimes and NFS hospital site partner to maintain and/or deepen partnership. Develop an annual Patient Experience Project in collaboration with March of Dimes and NICU leadership.
Maintain accurate records of program activities, including those mandated by the national office, and program impact reporting as directed by and to March of Dimes and hospital partner.